Installation wont complete and causes white screen in the backend.

  • Resolved nige mcilwaine

    (@nige-mcilwaine)


    1 year, 4 months ago

    Hi,

    Just trying to install Wordfence on the above site and when either trying to complete the installation via Wordfence central or by clicking the ‘Click here to configure’ button followed by the ‘Download the htacess’ button the site hangs with a whit screen, not meaning the site has gone down the front end is still accessible just the backend. I can click the browser back button and the dashboard is fine, I just can t proceed past the steps mentioned above.

    cheers

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi @nige-mcilwaine, Thank you for reaching out.

    This sounds pretty uncommon, so I’d suggest clearing cache (site plugins and local browser) and disabling all other plugins except for Wordfence, then trying again to see if there’s a plugin or theme conflict causing the issue. You could also revert to a default theme, such as Twenty Twenty-Three.

    If  the issue persists, please try optimizing the firewall while keeping a Browser Console open to see if you can detect any JavaScript errors or files that fail to load. If you see any red text in the console, please take a screenshot and send it to me.

    Additionally, can you please send a diagnostic report to [email protected]? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)
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