Installation / update results in error

  • Resolved Menno80

    (@menno80)


    6 years, 9 months ago

    I tried installing the plugin on my website, but this keeps failing. I get the error message:
    nextgen-gallery/products/photocrati_nextgen/modules/nextgen_addgallery_page/static/plupload-2.1.1/jquery.plupload.queue/css/jquery.plupload.queue.css

    Therefor, I checked on my FTP if there was already a folder there, but nothing is there named NextGEN. How can I install this plugin on my website? Downloading the .zip-file and uploading doesn’t work either.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Imagely

    (@imagely)

    @menno80 – This is usually due to a hiccup in the WordPress routine updating the plugin and will be caused by a file/folder not being removed during the process. If you have checked via an FTP client to see there is no nextgen-gallery folder under your plugins folder then it could be a caching issue.

    If this problem has persisted, please contact your web host to have them insure that the folder is definitely not there.

    Thanks!

    – Cais.

    Thread Starter Menno80

    (@menno80)

    Problem has been solved with your new version (.46). I was successfull with uploading this, without changing a thing.

    Plugin Contributor Imagely

    (@imagely)

    @menno80 – Thanks for the update. I suspect in this case it was cache related.

    – Cais.

Viewing 3 replies - 1 through 3 (of 3 total)
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