installation problem

  • Resolved server06

    (@server06)


    1 month, 4 weeks ago

    I can’t get past the wocommerce start screen, I say skip this step, the lights turn on, it stays on the screen, how can I solve the problem, what do I need to do

    theme plugin wordpress version all up to date

    • This topic was modified 1 month, 4 weeks ago by server06.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Moses M. (woo-hc)

    (@mosesmedh)

    Hi @server06,

    I understand how frustrating this can be and how it can slow down your work. However, I’d like to get a clearer understanding of the specific issue you’re facing. Could you please record a screen video using Loom or another similar platform and share it here? This will help me better understand the problem you’re experiencing.

    While I wait for the screen recording, please do the following: Deactivate all plugins on your site except for WooCommerce, then switch to the Storefront theme. Try the process again to see if the issue persists or if everything works as expected.

    I look forward to your feedback.

    Thread Starter server06

    (@server06)

    you can reach my video link below

    https://www.canva.com/design/DAGbLtqk6AY/6DnWZtwSvRJmEHD_cs7UXw/edit?utm_content=DAGbLtqk6AY&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton

    Thread Starter server06

    (@server06)

    I ask for your support in solving the problem

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @server06,

    It seems there’s an issue fetching the list of countries. Let’s try a few quick steps to resolve this:

    1. Save Permalinks Settings:
    ? Go to Settings > Permalinks in your WordPress dashboard.
    ? Click the Save Changes button (you don’t need to make any changes).

    2. Switch to Google Chrome:
    ? If you’re using a different browser, try accessing your site via Google Chrome.

    3. Check for Errors:
    ? If the issue persists, open your browser console to check for errors. Here’s how:
    ? On Chrome, press F12 (or right-click and select Inspect) > go to the Console tab.
    ? Look for any error messages in red.
    ? Also, check the Network tab:
    ? In the same window, go to the Network tab and reload the page.
    ? Look for any failed requests (highlighted in red).

    4. Send Us Screenshots:
    ? Take a screenshot of both the Console and Network tabs and share them with us.

    Let us know how it goes!

    Thread Starter server06

    (@server06)

    I followed the steps you requested and nothing changed

    https://ibb.co/c2PR8Rj

    https://ibb.co/FhFV9wb

    Plugin Support Mahfuzur Rahman(woo-hc)

    (@mahfuzurwp)

    Hi @server06,

    Thank you for the screenshots. Can you please try the following:

    1. Go to the WP admin panel and choose Settings/General, then make sure the WordPress Address (URL)and Site Address (URL) are HTTPS
    2. Install a plugin called Better Search and Replace and look for?https://?and replace it with?https://
    3. Reset the .Htaccess file. Here is a guide to doing so: https://www.inmotionhosting.com/support/edu/wordpress/reset-the-htaccess-file-to-troubleshoot-wordpress-php-errors/
    4. And lastly clear your browser and site cache.

    If the issue persists, then please share the System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thank you.

    Thread Starter server06

    (@server06)

    I solved the problem, after setting https, I set cloudflare encryption to full and the installation was successful thank you

Viewing 7 replies - 1 through 7 (of 7 total)
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