Installation notice can’t be dismissed in the dashboard, returns after reload

  • Resolved zonebattler

    (@zonebattler)


    3 years, 6 months ago

    Hi,

    I run 15 WordPress installations, an I usually update plugins by uploading the files of the new versions via FTP to save time.

    After updating to the latest version of UpdraftPlus (v1.16.56), the plugin shows a large notification block titled “Thank you for installing UpdraftPlus” in the backend, i.e. the dashboard. The message can be turned off by clicking on “Dismiss (for 12 months)”, however it reappears immediately when the dashboard is loaded again by performing a page refresh!

    It seems to me that there is a problem in setting a cookie. Funnily enough, the “Dismiss” link actually works as expected in the one and only WordPress installation where I updated the plugin through the backend and not via FTP.

    Please advise a way of getting the installation message out of the way for a year as expected, e.g. by patching a parameter in the wp_options table. The sheer size of the banner is very annoying in the long run. Thank you!

    Regards,
    Ralph

    • This topic was modified 3 years, 6 months ago by zonebattler.
    • This topic was modified 3 years, 6 months ago by zonebattler.
    • This topic was modified 3 years, 6 months ago by zonebattler.
    • This topic was modified 3 years, 6 months ago by zonebattler.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Can you try to temporarily deactivate all the other plugins? Does the notice disappear?

    You can use the wipe out settings in the “Advance Tools” tab to reset everything.

    Thanks,
    Bryle

    Thread Starter zonebattler

    (@zonebattler)

    Hi Bryle, thank you for getting in touch with me!

    I didn’t consider the other plugins to be relevant in this case since I use the same set of plugins in several installations that behaved differently nevertheless. However, I followed your advice and was surprised to see that the following procedure worked for me and solved the problem:

    1) Disable all active plugins.
    2) Enable (only) the UpdraftPlus plugin.
    3) Go to the dashboard and dismiss the UpdraftPlus installation message.
    4) Refresh the dashboard page to verify that the message is really gone now! ??
    5) Enable all other plugins again.
    6) Go back to the dashboard to see that the Updraft message doesn’t show up anymore!

    So funnily enough, there was no permanent plugin conflict. The sequence of activating them (UpdraftPlus first) made the difference.

    I hope this helps other user to solve the problem should they encounter it.

    Thanks again,
    Ralph

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Ralph,

    Thanks for sharing the information here for others to see.

    Best Wishes,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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