Installation Failure

  • Resolved euripedesbarsanulfo

    (@euripedesbarsanulfo)


    2 years, 10 months ago

    I cannot install a new Woo Commerce plugin in WordPress, I always see the error “The request timed out 500 – The web server failed to respond within the specified time.” For every other type of plugin, I can install normally. Only Woo Commerce is not working.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Roxy

    (@roxannestoltz)

    Hi @euripedesbarsanulfo ,

    Thanks for reaching out!

    In order to troubleshoot and figure out what may be causing the 500 error, kindly share a copy of your System Status which can be found via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, paste it here in your response.

    Additionally, please could you share a copy of your Error Log found under WooCommerce > System Status > Logs.

    Thanks!

    Hello @euripedesbarsanulfo!

    I cannot install a new Woo Commerce plugin in WordPress, I always see the error “The request timed out 500 – The web server failed to respond within the specified time.”

    Please consider trying the suggestions of this page and see if it works. ?? https://docs.presscustomizr.com/article/183-your-request-timed-out-please-retry-the-request

    If it doesn’t then please try installing the plugin by uploading through FTP. Here is how to do that.

    Hope it helps!

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful.

    If you have further questions, please feel free to open a new topic.

Viewing 3 replies - 1 through 3 (of 3 total)
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