Installation failed: Could not create directory. /hermes/

  • I don’t seem to be able to update WordPress or add any plugins. (Sorry if this is too long.)

    I’m trying to migrate a website from Weebly to WordPress on behalf of a nonprofit; the site is hosted on iPage. I’m using the directions that I found here:

    https://www.isitwp.com/move-website-weebly-wordpress/

    I’ve been able to download the Weebly site as an XML file without any problems. The problems all seem to be on the WordPress backend. Under Tools > Import, I’ve attempted to install the WordPress Installer, but I do not seem to be able to do so. I keep getting an error that reads:

    Installation failed: Could not create directory. /hermes/bosnacweb05/bosnacweb05bg/b2111/ipg.careclinicrwcom/wp_site_1704571800/wp-content/upgrade/wordpress-importer.0.8.1

    In addition, the WordPress I’m doing this on is 6.1, but any time I attempt to update to 6.4, the update fails and I receive the same message I’ve mentioned above. I’ve also attempted to install Elementor and received the same error message.

    This is my first time trying to migrate a site. Am I glossing over something? Is this a known issue? Is there something with iPage that’s preventing me from doing this? Is there some kind of process still running on WordPress in the background that needs to finish and I just have to let it sit for a bit?

    Thank you to anyone who can help me!

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  • Have a look under Tools > Site-Health to see if any anomalies are mentioned there. I suspect there is a problem with your hosting that is causing the error messages. You would need to contact your hoster’s support team for clarification.

    Thread Starter holgermueller

    (@holgermueller)

    Thank you, I will check that out!

    “Could not create directory” error occurs due to a permission issue with your wp-content folder. For new installations and upgrades, ensure that the wp-content folder has valid write permissions.

Viewing 3 replies - 1 through 3 (of 3 total)
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