Installation and configuration issues

  • Resolved xenixwebdesign

    (@xenixwebdesign)


    4 years, 7 months ago

    Hello.
    I installed your plugin and immediately I received an email that the site went down: “In this case, WordPress found a problem with one of your plugins: Social Login, Social Sharing by miniOrange.”

    I can access your plugin, but for example when I click on the Facebook logo I don’t get a popup screen to enter the data.

    It also says on this page: “A critical error has occurred on your website. Please check your management email inbox for instructions.”

    I am using WordPress 5.4
    PHP version 7.4.4 (Supports 64bit values)
    Plugin version 7.3.6

    I have already tried removing and reinstalling the plugin but unfortunately without success. Deactivating and then reactivating did not work either.

    What could be the problem?

    Thanks in advance.
    Kind regards,
    Jeroen

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hi,

    Thank you for reaching out to us.

    Our plugin is compatible with WordPress 5.4 and PHP version 7.4.4 but we are not able to reproduce the same issue in our instance. Please send us an email from the plug-in support form or contact us at the email address given on our website so that we can help you out.

    Thanks.

    Thread Starter xenixwebdesign

    (@xenixwebdesign)

    I have already found the problem.

    To enter my own API key from Facebook I need the PREMIUM version.

    Unfortunately I decided to use a different plugin.

    I therefore mark this topic as closed.

    Thanks for your response.

    Plugin Author miniOrange

    (@cyberlord92)

    Hi,

    You can enter your own API Key for all the applications in the free version. Please click on the Facebook app a pop up will appear you can enter the Id and Secret in the provided section. Please refer the below link

    https://prnt.sc/s0z6ik

    Thanks

    Thread Starter xenixwebdesign

    (@xenixwebdesign)

    Yes, and so that is the problem.

    I do not see a pop-up screen, but the whole site goes down and I also receive automatic mail that the site is experiencing technical failure.

    That’s also why I decided to use a different plugin.

    Plugin Author miniOrange

    (@cyberlord92)

    Can you please send us an email from the plug-in support form or contact us at the email address given on our website so that we can help you out.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Installation and configuration issues’ is closed to new replies.