Install & setup of WP Auction removes my theme main nav menu

This plugin completely took down my entire site. It went to a solid white screen. I had to delete all files via FTP. It came right back up.

Hi, thanks for supporting our work. We’ll be glad to help out, can you activate the plugin for a couple of minutes so I can review what the problem could be?

…EDIT: OK, can you contact us via our contact page here: https://www.wpauctions.com/contact/

Ok awesome thanks, I’m activating it and sending you admin via contact page…

Thanks!

Got the info. We’ll update here after we’ve taken a look.

I find it odd that you were able to not see the menu and get a white screen at the same time. Because the white screen would not have allowed you to view the site at all…so I’m guessing the white screen was not strictly us. I’ll update soon anyway. Hang tight ??

Order of events…

I installed the plugin, set up all the options, then went to the Home Page so I could go to the Auctions page where I had the shortcode to see what was there, and the main nav was gone.

Then I deactivated the plugin, menu was there. Activated it again, menu gone, then I went to go to other pages and just go around the site to look at other pages and the site turned white, nothing.

I then deleted all the plugin files via FTP and the site was back up.

OK, so we seem to have some conflict with the ‘Responsive Display’ we have as part of our plugin and your theme in general. All the other plugins you have on your site showed no signs of conflict with WP Auctions.

At this point there’s no one to blame because we’ve not come across a conflict like this where one feature worked while another did not after going through a lot of iterations of removing, uncalling, changing code/css/etc…

Nevertheless, your site is working now.

We had to switch you over to use the Traditional Display which makes use of features like ‘Register to Bid’ and ‘Request to Bid’ so you’ll be enjoying the same level of security as you would with the other display.

If you think you can use ask the theme author why this could be, because we tried to read his minified JavaScript file, but that would take us hours…, maybe he can provide you a better clue as to what the conflict could be with the other display. It’s definitelly stemming from a JS conflict.

We’ll gladly try again to fix up the use of the other auction display if he can provide a readable version of his minified JS file.

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The other thing, I entered a URL for your ‘default auction page’, please take a look at it to understand what it does. Also I embedded an auction ID shortcode in the Page so that the auctions can be seen.

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Lastly, the white screen you experienced was probably not our plugin, our best guess is it seems to be an error with your hosting provider. The error logs did not show any PHP warnings which is why we think it’s not plugin related.

Great thanks I guess I’ll check it all out and send him this text. I don’t like the look of any other auction plugins so I guess I’ll fight through it, but a responsive display is probably a huge necessity, and did not expect or want anything this complicated or settle with a huge problem. Mobile is very important.

But maybe it’s a somewhat simple fix. Thanks again.

You might want to try other themes, just in case.

Marking this as resolved for now.

Feel free to contact us directly via email from here on out.

Well in all fairness, it’s one of the top selling themes on the Internet, 12,000 sales and 4.81 rating. It’s the most advanced theme I’ve seen and have used it on about 15 sites.

I have a whole website created with the theme. I’d definitely select a different auction solution rather than choose a different theme and recreate the entire website from scratch.

The traditional display looks terrible. I bought the plugin specifically for the way it looks in the demo and on another site I saw using it, blue circles, share buttons, ability to customize, fluid, etc.

For the hell of it I just turned on responsive display. It looked perfect in the page, exactly why I bought it. But the submenus of the main nav were all forced/stuck open. I went back and forth to a couple of pages and the screen went white. I then went backwards and set it back to traditional. Site works again but the auction plugin is in zero ways what I bought it for.

I’ll try to send the theme dev that text and see what he says.

But the plugin does not work right now.

Seems like it should be the plugin that needs to be altered to work with every WP theme, especially the highest rated and top selling theme on themeforest with the best support and constant updating and never a problem with a single thing except this, which now looks nothing like anything I wanted.

Just saying, not upset, thanks and I;ll see what he says.

I think you misunderstood me, maybe I could’ve worded it better.

I meant to try other themes to see if you get the same error. Not necessarily paid ones, there are plenty of free ones available right here on www.remarpro.com as well. My point was to see if you get the same menu issue with any other theme, that’s all.

Oh okay sorry… I just sent the dev a tech support email.

The plugin also causes a 1-2 second white screen pause in-between page views.

If I go to Home Page, to Contact, from page to page, the entire screen is white for 1 second before the next page loads, even in traditional view.

I deactivate the plugin, back to perfect page transitions. Firefox.

Something is just screwed up. Damn I thought I had the perfect auction plugin solution now I’m spending a whole day or two just getting it to work.

I’ll see what the theme dev says.

Now the screen went totally white with basic WP operation in traditional view.

The plugin simply does not work. I have to delete the plugin files via FTP to even see the site or access WP again.

It’s not the host, it’s not the theme.

Hi there,

I’m working with Hyder to try to get to the bottom of your white pages and I’m currently suspecting you’re running out of resources on your server. We’ve turned on error logging on the site but there are no Fatal errors, which are usually the cause of white pages resulting from PHP errors, hence suspecting there’s an underlying cause.

Your error logs are also showing diagnostics from Akismet, see here:
https://test.texaswagyuassociation.com/wp-content/debug.log

I’ve never come across these before.

Can I suggest you lighten the load on your server by using a simpler theme (one of the ones that ship with WordPress), just as a test to see if this still causes white pages?

Regards

Owen

Hmm well I really don’t want to risk losing all my work or menus or theme settings by switching to a stock WP theme. Never know what’s going to happen and I have spent days getting this site just right and was just about to fly through all of the functionality like the auction.

Nothing can be done right now so I’m going to delete the plugin via FTP, ten go install it, put it in traditional mode and leave it alone.

Hopefully someone can solve something either the theme dev or you guys.

Right now there is just a problem that makes it unuseable. There are no resource warnings in Godaddy, I have many many much more intense plugins than a little bitty 251k auction plugin, something is just wrong.

Thanks