Install Repeatedly Fails

Hey @philbertdog,

That is a bit odd, are you able to install other plugins? The latest version 1.3.32 was just released, you might give that one a try. Your host might also be able to determine if a previous version is not getting removed by chance…

Thanks

Aha, I found the problem, in case it is useful to somebody else.

I had the entire WordPress directory password protected so that search engines wouldn’t begin indexing my test site. Once I removed the protection installation and activation went smoothly. I’ll now begin exploring the software. Thanks for it! Looks very useful.

Excellent thanks for the update!

Hmmm, it appears I spoke too soon. Got up this morning eager to learn Duplicator, and couldn’t find it in the WP interface.

First, triple checked that password protection of directory was off.

Tried to install again, got more errors.

Logged in via FTP and Duplicator files were there. I erased them all for a fresh start.

Tried installing again and got this:

==============
Installing Plugin from uploaded file: duplicator.1.3.30.zip
Unpacking the package…

Installing the plugin…

Could not copy file. /home/USER/public_html/DOMAIN.com/wp-content/plugins/duplicator/duplicator.php

Plugin installation failed.
================

I again erased all files, and again ran the installer, and again got the same error.

I have been able to install Participants Database without difficulty.

I have an account on another server, will trying installing there, and will report back.

The install and activation on the 2nd server worked the first time.

I’m willing to do a few more install tests to double check the results.

To prepare for another test should I first delete all the Duplicator folder and all files within? Any other advice?

Regrettably, getting Duplicator to work on only one server won’t help given the purpose of the plugin. Will ponder further. Seems like maybe I need to learn how to move WP sites manually…

Hey @philbertdog

If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

Thanks~

All I need to know for the moment is the appropriate way to uninstall Duplicator so that I can run a series of install tests on the 2nd host.

Can I uninstall simply by deleting all Duplicator files via FTP?

Or, does an install add data to the database that I need to be aware of?

If a series of installs on the 2nd host all work, that directs our attention to some problem on the 1st host where installs are failing.

Hey @philbertdog,

Yeah, you should be able to just delete the wp-content/plugins/duplicator folder and that will basically uninstall the plugin.

Hope that helps~

Thanks Cory, how about the reverse? Can I install Duplicator by uploading the files in to wp-content/plugins/duplicator via FTP? See any problems with this? Appreciate it!

I created a brand new fresh install of WordPress on the problem host (Directnic.com). Different directory and domain name. Installing Duplicator via WP plugin installer still fails. It looks like some of the files get uploaded and some don’t.

So I deleted all Duplicator files from the server, and uploaded them manually via FTP. WordPress doesn’t see Duplicator, it doesn’t show up under Installed Plugins.

As reported above, I have been able to install other plugins on this host without difficulty. UpDraft and Participants Database and some others I don’t recall now.

I’ve also been attempting to learn how to move a WP site manually without help from any plugins. That’s a pretty big pain in the butt, still haven’t got it working once, which is helping me appreciate the value of plugins like Duplicator.

So, as best I can tell there is some kind of fatal conflict between Duplicator and DirectNic which I am not qualified to diagnose. Not a crisis as I am just using test sites to learn how to migrate.

All-in-One WP Migration installs and activates on first try on DirectNic. Can’t comment on it otherwise yet, and don’t know what if anything this might tell us.

Hey @philbertdog

Typically to install the plugin correctly you will need to go through the plugin interface, if it was previously installed you can FTP the files..

If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

Thanks~

• This reply was modified 4 years, 10 months ago by Cory Lamle.