install issues

  • Resolved rcbunker

    (@rcbunker)


    4 years ago

    Installation failed: Could not copy file. cartflows/classes/fields/typography/class-cartflows-font-families.php

    just wondering what i can do to combat this? tried installing via ftp and had a fatal error

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support CartFlows Team

    (@cartflows)

    Hello @rcbunker

    Thank you for getting in touch with us!

    It seems that the issue is fixed at your end as you have marked the topic as resolved. If not solved then can you please try deleting the CartFlows plugin and try installing the updated version from the WordPress Repo.

    I hope this helps you.

    Feel free to get in touch in case you need any help or assistance.

    Thread Starter rcbunker

    (@rcbunker)

    Spent the last two hours rewriting permissions via ftp, think its due to new wordpress install

    Plugin Support CartFlows Team

    (@cartflows)

    Hello,

    Yes, this can happen due to the directory permission. If the directory has no proper access then it may restrict some files to copy it in.

    Please try changing the directory file permissions and check that it is working or not.

    I hope this helps you.

    Feel free to get in touch in case you need any help or assistance.

    Thread Starter rcbunker

    (@rcbunker)

    Unfortunately it didn’t, ive made another thread as this is more of a wordpress issue, thanks for your help tho!

    Plugin Support CartFlows Team

    (@cartflows)

    Hello,

    You are most welcome.

    Feel free to open a new support topic if you face any issues or having more questions or you can open a technical support ticket from our website.

    Have a great day ahead & stay safe.

Viewing 5 replies - 1 through 5 (of 5 total)
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