Install Failed

  • Resolved FireFlyWebs

    (@fireflywebs)


    4 years, 2 months ago

    Got this error (see below). I had the plug in installed but got a critical error when I updated to the new wordpress version (I THINK). Or when I updated the plugin. I see it hasn’t been tested with the latest version of WP. Anyway it broke my site so I disabled it in the file directory, then deleted it from the WP back end, including all the old backup folders. Then I attempted to reinstall it.

    Got:

    Installation failed: <!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Strict//EN” “https://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd”&gt; IIS 8.5 Detailed Error – 500.0 – Internal Server Error <!– body{margin:0;font-size:.7em;font-family:Verdana,Arial,Helvetica,sans-serif;} code{margin:0;color:#006600;font-size:1.1em;font-weight:bold;} .config_source code{font-size:.8em;color:#000000;} pre{margin:0;font-size:1.4em;word-wrap:break-word;} ul,ol{margin:10px 0 10px 5px;} ul.first,ol.first{margin-top:5px;} fieldset{padding:0 15px 10px 15px;word-break:break-all;} .summary-container fieldset{padding-bottom:5px;margin-top:4px;} legend.no-expand-all{padding:2px 15px 4px 10px;margin:0 0 0 -12px;} legend{color:#333333;;margin:4px 0 8px -12px;_margin-top:0px; font-weight:bold;font-size:1em;} a:link,a:visited{color:#007EFF;font-weight:bold;} a:hover{text-decoration:none;} h1{font-size:2.4em;margin:0;color:#FFF;} h2{font-size:1.7em;margin:0;color:#CC0000;} h3{font-size:1.4em;margin:10px 0 0 0;color:#CC0000;} h4{font-size:1.2em;margin:10px 0 5px 0; }#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:”trebuchet MS”,Verdana,sans-serif; color:#FFF;background-color:#5C87B2; }#content{margin:0 0 0 2%;position:relative;} .summary-container,.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;} .content-container p{margin:0 0 10px 0; }#details-left{width:35%;float:left;margin-right:2%; }#details-right{width:63%;float:left;overflow:hidden; }#server_version{width:96%;_height:1px;min-height:1px;margin:0 0 5px 0;padding:11px 2% 8px 2%;color:#FFFFFF; background-color:#5A7FA5;border-bottom:1px solid #C1CFDD;border-top:1px solid #4A6C8E;font-weight:normal; font-size:1em;color:#FFF;text-align:right; }#server_version p{margin:5px 0;} table{margin:4px 0 4px 0;width:100%;border:none;} td,th{vertical-align:top;padding:3px 0;text-align:left;font-weight:normal;border:none;} th{width:30%;text-align:right;padding-right:2%;font-weight:bold;} thead th{background-color:#ebebeb;width:25%; }#details-right th{width:20%;} table tr.alt td,table tr.alt th{} .highlight-code{color:#CC0000;font-weight:bold;font-style:italic;} .clear{clear:both;} .preferred{padding:0 5px 2px 5px;font-weight:normal;background:#006633;color:#FFF;font-size:.8em;} –> HTTP Error 500.0 – Internal Server Error C:\Program Files (x86)\php\v7.0\php-cgi.exe – The FastCGI process exceeded configured activity timeout Most likely causes: IIS received the request; however, an internal error occurred during the processing of the request. The root cause of this error depends on which module handles the request and what was happening in the worker process when this error occurred. IIS was not able to access the web.config file for the Web site or application. This can occur if the NTFS permissions are set incorrectly. IIS was not able to process configuration for the Web site or application. The authenticated user does not have permission to use this DLL. The request is mapped to a managed handler but the .NET Extensibility Feature is not installed. Things you can try: Ensure that the NTFS permissions for the web.config file are correct and allow access to the Web server’s machine account. Check the event logs to see if any additional information was logged. Verify the permissions for the DLL. Install the .NET Extensibility feature if the request is mapped to a managed handler. Create a tracing rule to track failed requests for this HTTP status code. For more information about creating a tracing rule for failed requests, click here. Detailed Error Information: Module   FastCgiModule Notification   ExecuteRequestHandler Handler   PHP70_via_FastCGI Error Code   0x80070102 Requested URL   https://hoffmannholderinsurance.ca:443/wp-admin/admin-ajax.php?_fs_blog_admin=true Physical Path   e:\web\public_html\hhi\test.hoffmannholderinsurance.ca\wp-admin\admin-ajax.php Logon Method   Anonymous Logon User   Anonymous More Information: This error means that there was a problem while processing the request. The request was received by the Web server, but during processing a fatal error occurred, causing the 500 error. View more information » Microsoft Knowledge Base Articles: 294807

    • This topic was modified 4 years, 2 months ago by FireFlyWebs.

    The page I need help with: [log in to see the link]

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  • Plugin Support happyAnt

    (@duongcuong96)

    Hello @fireflywebs
    The issue should not be related to BackWPUp or WordPress update, but rather your server environment, since you are running WordPress on a Windows IIS server so that may cause some incompatibility issues.
    I would suggest you first manually install the plugin/update WordPress again if it not works, just contact your hoster and they should resolve the issue for you.
    I hope my answer could help and have a happy new year ^^

Viewing 1 replies (of 1 total)
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