Instagram warning to reauthorize

  • Resolved dickjrd

    (@dickjrd)


    5 months ago

    <font _mstmutation=”1″></font>With an update of Elementor we are getting a warning, “The access token could not be decrypted. Your access token is currently invalid. Please re-authorize your Instagram account.” Does something need to be updated within the plugin? We’ve reconnected and refreshed the token but it’s still not displaying and giving a warning.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    Sorry to hear you faced such an issue with our Instagram widget. 

    However, I checked everything on our plugin’s demo and in my local environment and it seems to work well. So if you’re saying that you already tried to renew your Instagram token or tried to re-authorize your Instagram account, then I would ask you to contact us via the live chat on our website or by submitting a support ticket so we can take a closer look at your website and try to find a reason for that. Thank you! 

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    I hope you are doing well. 

    Since I haven’t received a response from you, I will consider this topic resolved. 

    If you have any other questions or need assistance with something else, please feel free to submit a new inquiry.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.