Instagram shop not showing most of the synced produced in catalog

Hey there @iimark,

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://them.co.com
Site address (URL): https://them.co.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: wp_
Total Database Size: 68.79MB
Database Data Size: 45.69MB
Database Index Size: 23.10MB
wp_woocommerce_sessions: Data: 7.46MB + Index: 0.17MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.24MB + Index: 0.13MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 3.02MB + Index: 1.02MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aps_social_icons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_braapf_product_stock_status_parent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_braapf_product_variation_attributes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_term_taxonomy_hierarchical: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_braapf_variation_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_comments: Data: 0.20MB + Index: 0.09MB + Engine MyISAM
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.04MB + Index: 0.17MB + Engine MyISAM
wp_postmeta: Data: 2.60MB + Index: 0.98MB + Engine MyISAM
wp_posts: Data: 1.06MB + Index: 0.18MB + Engine MyISAM
wp_swift_performance_image_optimizer: Data: 0.28MB + Index: 0.08MB + Engine InnoDB
wp_swift_performance_warmup: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
wp_termmeta: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
wp_term_relationships: Data: 0.05MB + Index: 0.10MB + Engine MyISAM
wp_term_taxonomy: Data: 0.10MB + Index: 0.02MB + Engine MyISAM
wp_tm_taskmeta: Data: 1.04MB + Index: 0.17MB + Engine MyISAM
wp_tm_tasks: Data: 0.77MB + Index: 0.13MB + Engine MyISAM
wp_trp_dictionary_zh_tw_en_us: Data: 3.98MB + Index: 5.42MB + Engine MyISAM
wp_trp_dictionary_zh_tw_fr_fr: Data: 6.52MB + Index: 4.11MB + Engine InnoDB
wp_trp_gettext_en_us: Data: 0.66MB + Index: 1.09MB + Engine MyISAM
wp_trp_gettext_fr_fr: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
wp_trp_gettext_zh_tw: Data: 0.58MB + Index: 1.00MB + Engine MyISAM
wp_trp_original_meta: Data: 0.16MB + Index: 0.25MB + Engine InnoDB
wp_trp_original_strings: Data: 5.52MB + Index: 4.48MB + Engine InnoDB
wp_usermeta: Data: 0.36MB + Index: 0.17MB + Engine MyISAM
wp_users: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpf_logging: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_yith_wcwl_lists: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_yoast_indexable: Data: 1.50MB + Index: 0.41MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
wp_yoast_seo_meta: Data: 0.10MB + Index: 0.09MB + Engine MyISAM
wp_ywcars_messagemeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ywcars_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 941
br_filters_group: 9
br_product_filter: 18
custom_css: 1
elementor_library: 6
language_switcher: 4
nav_menu_item: 72
oembed_cache: 6
option-tree: 1
page: 22
post: 12
product: 139
product_variation: 112
revision: 1
shop_coupon: 13
shop_order: 194
shop_order_refund: 7
tribe_events: 1
tribe_venue: 1
yith_refund_request: 1
yith-wcbm-badge: 13

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (34) ###

AccessPress Social Icons: by AccessPress Themes – 1.8.2
Akismet Anti-Spam: by Automattic – 4.1.9
Brands for WooCommerce: by BeRocket – 3.6.3
Disable WooCommerce Cart Fragments: by Fred van der Meijde – 1.0
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Elementor Pro: by Elementor.com – 3.3.0
Elementor: by Elementor.com – 3.2.5
Facebook for WooCommerce: by Facebook – 2.6.0
Stop Generating Unnecessary Thumbnails: by codexpert – 3.2.2
Improved Product Options for WooCommerce: by 7VX LLC
USA CA – 4.9.3

Insert Headers and Footers: by WPBeginner – 1.6.0
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
SunTech BuySafe: by SunTech – 1.2.0811
SunTech UnionPay: by SunTech – 1.2.0811
Swift Performance: by SWTE – 2.3.5
TranslatePress - Extra Languages Add-on: by Cozmoslabs
Razvan Mocanu – 1.0.1

TranslatePress - SEO Pack Add-on: by Cozmoslabs
Razvan Mocanu – 1.4.4

TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.0.3

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

URL Coupons for WooCommerce: by Algoritmika Ltd – 1.5.4
Product Feed PRO for WooCommerce: by AdTribes.io – 10.3.1
WooCommerce AJAX Products Filter: by BeRocket – 3.0.3.8
WooCommerce Email Customizer: by cxThemes – 3.33
WooCommerce Table Rate Shipping: by Bolder Elements – 4.2
WooCommerce: by Automattic – 5.4.1
WooCommerce: by Automattic – 5.4.1
Yoast SEO: by Team Yoast – 16.5
WP Fusion - Abandoned Cart Addon: by Very Good Plugins – 1.6.8
WP Fusion: by Very Good Plugins – 3.37.21
WP Mail SMTP: by WPForms – 2.8.0
YITH Advanced Refund System for WooCommerce Premium: by YITH – 1.1.5
YITH WooCommerce Badge Management Premium: by YITH – 1.4.8
YITH WooCommerce Order Tracking Premium: by YITH – 1.6.9
YITH WooCommerce Wishlist: by YITH – 3.0.22

### Inactive Plugins (21) ###

Enable Media Replace: by ShortPixel – 3.5.0
North - Required Plugin: by fuelthemes – 1.2.1.3
SG Optimizer: by SiteGround – 5.7.20
Suntech 24Payment: by SunTech – 1.2.0811
SunTech ApplePay: by SunTech – 1.2.0811
Suntech ATM: by SunTech – 1.2.0811
SunTech buysafemul: by SunTech – 1.2.0811
SunTech GooglePay: by SunTech – 1.2.0811
SunTech Logistics 7-11: by SunTech – 1.2.0811
SunTech Logistics ecan: by SunTech – 1.2.0811
SunTech Logistics family: by SunTech – 1.2.0811
SunTech Logistics familyB: by SunTech – 1.2.0811
SunTech Logistics hilife: by SunTech – 1.2.0811
SunTech Logistics okmart: by SunTech – 1.2.0811
Suntech PayCode: by SunTech – 1.2.0811
SunTech SunShip: by SunTech – 1.2.0811
SunTech TwPay: by SunTech – 1.2.0811
SunTech WebATM: by SunTech – 1.2.0811
WooCrack Updater Plugin: by WooCrack.com – 1.6
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.11

WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5

### Must Use Plugins (1) ###

Swift Performance early loader: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: TWD (NT$)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #433 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #455 - /checkout/
My account: #453 - /my-account/
Terms and conditions: #473 - /privacy-policy/

### Theme ###

Name: North Child Theme
Version: 1.0.0
Author URL: https://themeforest.net/user/fuelthemes
Child Theme: ?
Parent Theme Name: North
Parent Theme Version: 5.6.1
Parent Theme Author URL: https://themeforest.net/user/fuelthemes
WooCommerce Support: ?

### Templates ###

Overrides: north-wp/woocommerce/archive-product.php
north-wp/woocommerce/cart/cart-empty.php
north-wp/woocommerce/cart/cart.php
north-wp/woocommerce/checkout/form-checkout.php
north-wp/woocommerce/checkout/form-coupon.php
north-wp/woocommerce/checkout/form-login.php
north-wp/woocommerce/content-product.php
north-wp/woocommerce/content-single-product.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-cancelled-order.php version 3.7.0 is out of date. The core version is 4.1.0
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-failed-order.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/admin-new-order.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-completed-order.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-invoice.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-new-account.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-note.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-on-hold-order.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-processing-order.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-refunded-order.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/customer-reset-password.php version 3.7.0 is out of date. The core version is 4.0.0
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-addresses.php version 3.5.4 is out of date. The core version is 3.9.0
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-customer-details.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-downloads.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-footer.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-header.php version 2.4.0 is out of date. The core version is 4.0.0
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-details.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-order-items.php
/home/customer/www/them.co.com/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/deluxe/email-styles.php version 3.3.0 is out of date. The core version is 4.0.0
north-wp/woocommerce/global/wrapper-end.php
north-wp/woocommerce/global/wrapper-start.php
north-wp/woocommerce/loop/loop-end.php
north-wp/woocommerce/loop/loop-start.php
north-wp/woocommerce/myaccount/form-login.php
north-wp/woocommerce/myaccount/navigation.php
north-wp/woocommerce/product-searchform.php
north-wp/woocommerce/single-product/add-to-cart/variable.php
north-wp/woocommerce/single-product/product-image.php
north-wp/woocommerce/single-product/product-thumbnails.php
north-wp/woocommerce/single-product/tabs/tabs.php
north-wp/woocommerce/single-product-reviews.php
north-wp/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 3,815
Oldest: 2021-05-21 20:24:17 +0800
Newest: 2021-06-21 16:05:23 +0800

Failed: 3
Oldest: –
Newest: –

Pending: 1
Oldest: 2021-06-22 03:46:33 +0800
Newest: 2021-06-22 03:46:33 +0800

### Status report information ###

Generated at: 2021-06-21 17:01:14 +08:00

Sorry for the delayed response here, @iimark! We completely missed your reply.

Are you still having issues with this?

If yes, right now, the only way I can think of that the Facebook for WooCommerce plugin might affect your Instagram shop is if you checked “Instagram Shopping” during setup for the plugin. In our Installation Guide, we specifically note that “Instagram Shopping” should be left unchecked.

@dcka Can you perhaps explain why we have to uncheck “Instagram Shopping”? Won’t that disable Instagram Shop?

I’m asking, because we’re having the same issue as @iimark. Some are not showing up in Instagram, but it’s showing in Facebook Catalog and it’s synced properly.

Hi @imiteur1

@dcka Can you perhaps explain why we have to uncheck “Instagram Shopping”? Won’t that disable Instagram Shop?

I’m asking, because we’re having the same issue as @iimark. Some are not showing up in Instagram, but it’s showing in Facebook Catalog and it’s synced properly.

Feel free to create a new support thread, so we can reply to your issue there.

Basically that’s just avoid any issue when your Instagram account isn’t eligible yet for shopping. Down the road, you can re-enable it by going through to existing Facebook for WooCommerce setup again.