Instagram Reels not showing?

  • Resolved valentinasartore

    (@valentinasartore)


    3 months ago

    Hi, I have followed all instructions however as you’ll see on my page, instagram reels are not showing and not playing and the Embed is only showing photos. Reels are just showing as an empty space in between photo posts. Can you help? Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hello valentinasartore?,
    Hope you are doing well.

    Thanks for sharing the URL with us. Will you please tell me if you are using the Personal account to the Instagram or, the Business account? If you use the Personal account, then please change the account type from Personal to Business and then embed again.

    Hope this will resolve your issue. Let us know how it goes.

    Thank you.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hello valentinasartore?,
    I hope you are doing well.

    We haven’t heard from you since then. Can you please inform me whether the issue mentioned above is already fixed or not?

    I eagerly await your response.

    Thank you.

    Plugin Support Amit Barai Alit

    (@amitbarai013)

    Hi valentinasartore,
    Hope you are doing well.

    I am following up on the previous issue you raised and providing an update.

    Unfortunately, we did not receive any response from your end, leading us to believe that the issue has been resolved. As a result, we are closing this topic for now. However, you are welcome to reopen this topic if you have any further questions or concerns regarding it.

    We encourage you to inform us promptly if you encounter any future issues. Our team is here to assist you and ensure a satisfactory resolution.

    Thank you.
    I wish you a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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