Instagram is Broken in Spectra

  • Resolved Shaun Williams

    (@eangulus)


    1 year, 1 month ago

    2 Major issues.

    If I put the instagram block (using Spectra Blocks Pro) into a widget area in my footer for the Blocksy Pro and TwentyTwentyOne themes the widget is so huge (10000+px) that is breaks the entire site and makes it completely unusable.

    Also just happened today ( incase its important), I am unable to use the customizer with a live preview. The customizer works as in changing settings and saving works, but the preview of the site fails with a 524 error. I remove the instagram link and it works again. I also tried reconnecting with a new API code but still doing the same thing.

    I have submitted a support request but not getting any replies.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @eangulus,

    Sorry for the inconvenience caused to you.

    I am not able to replicate the mentioned issues on my installation, these are working fine. Please let me know the ticket number so that I can check and assist you on a priority basis.

    Looking forward to hearing from you.

    Have a nice day!

    Thread Starter Shaun Williams

    (@eangulus)

    First, You need to clarify. I pointed out 2 problems.

    Secondly, your support team took 3-4 attempts to actually follow my precise instruction and can replicate the issue. As stated, Instagram block, as a carousel in a widget area. Do not deviate from those instructions as all other variations work fine.

    Ticket number is #52097

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi @eangulus,

    Sorry for the inconvenience.

    Yes, I was referring to your both issues. I have checked the ticket that you created and it is escalated to the dev version. I have increased the priority of your ticket so that you can get the fix as soon as possible.

    Have a nice day!

    Thread Starter Shaun Williams

    (@eangulus)

    Not sure I even care anymore.

    I have been doing some optimizing on my site speed, and found that with the Instagram block I get around 3.5-4s page load. If I just remove the Instagram block, I get 1.5-2s loads.

    I understand that it would be communicating with Instagram, but the plugins I have used in the past for similar blocks, I have had options to mitigate the loading, like caching and even a setting to say how often it will check Instagram (like every 6 hours).

    Yours has not options at all for me to try to tweak a balance of updating the Instagram feed, and load times.

    These tests are on a 100% clean site. I have Blocksy, Spectra and thats about it. I am working on content at this point and not started on the plugins I will need.

    Plugin Support mohsinbsf

    (@mohsinbsf)

    Hi?@eangulus,

    I am sorry for your bad experience. I am going to add this as feature request so that in future you can get the options and manage it by yourself.

    I will surely convey your feedback to our concerned developers. We are always keen to listen to our customers and to receive their feedback. This is the best way to improve our products and services and maintain our client’s satisfaction. ??

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
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