Instagram feed not showing on computer browser (but shows on phone)

  • Resolved aprilmackwrites

    (@aprilmackwrites)


    4 years, 4 months ago

    Hi. When I load this page on my phone’s browser the Instagram feed shows, but when I load it on my computer browser, it’s blank: https://www.aprilmackwrites.com/now/

    The thing is, it used to work fine in both places. I did not make any changes since, but a couple of days ago I just happened to notice that it wasn’t showing on the computer, even though it still shows on my phone. I checked Chrome, Firefox, and Safari on my computer, but it doesn’t show with any of them. On my phone, it shows in both Chrome and Safari.

    I’ve updated all my plug-ins and themes, as well as updated and rebooted my computer. Nothing I do seems to fix it.

    Can you help resolve the “blank on the computer but visible on the smartphone” issue?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @aprilmackwrites,

    Thank you for reaching out to us. When we view your site on desktop we show the feed working as expected (screenshot). Can you try clearing your browser cache and/or try viewing the site from a different browser to see if this resolves the issue on your end?

    Many thanks, hope you are having a great night!

    Thread Starter aprilmackwrites

    (@aprilmackwrites)

    I had already checked multiple browsers and cleared the cache. That didn’t fix it, which is why I reached out here.

    But I finally figured it out! It’s because I use Adguard on my computer. It typically just blocks ads, not images, which is why I had no problem seeing it before. But someone somewhere must have flagged it (the “Smash Balloon Instagram Feed” plug-in) as spam, and so now I can’t see the plug-in on any website that uses it unless I tell Adguard to whitelist the site—including my own!

    Posting here in case others in the future do a search for their similar problem and realize it’s their ad blocker’s fault. Also so your team at Smash Balloon is aware that someone flagged your software as spam.

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @aprilmackwrites,

    Glad to hear you were able to narrow down what was causing this issue. We appreciate you sharing what worked for you to help others.

    Let us know if you need anything in the future. Hope you have a great rest of your weekend!

Viewing 3 replies - 1 through 3 (of 3 total)
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