Instagram feed not showing

  • Resolved harlyqks

    (@harlyqks)


    4 years, 3 months ago

    The plugin stopped working.
    I’ve tried with Pro and free version, also connecting as a personal account (with IG) and business account (through Facebook).

    But all the results are the same, it shows the account name, also the “Load More…” and “Follow on Instagram” phrases, but not the pictures of the feed.

    Everything is up to date, including PHP version on 7.4

    Link to screenshot:
    https://www.kangumusic.com/ig-feed-not-working.jpg

    I will try a different plugin but used to like this one.
    Thanks in advance for any help

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • I have same problem, with wordpress 5.5 and plug in and PHP version update.

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @harlyqks,

    Sorry to hear you are having issues. Can you go to Instagram Feed > Customize > Misc > enable Load initial posts with AJAX > click Save Changes to see if this resolves the issue?

    Many thanks, hope you are having a great day!

    still not working.

    Instagram

    Thread Starter harlyqks

    (@harlyqks)

    @smashballoonmike & @aphweb1

    The option “Load initial posts with AJAX” didn’t work.

    But the option “Are you using an Ajax powered theme? > YES” worked for me, so apparently now is working.

    Thank you for your answers

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @harlyqks,

    Glad to hear everything is working!

    Let us know if you need anything else in the future. Hope you have a great rest of your week!

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @aphweb1,

    When we view your site we show the feed working. Were you able to resolve this issue after sending your last response?

    Let us know if you need further assistance or have any additional questions. Hope you are having a great night!

    With aphweb.it i risolved, but we have several sites that have the same problem that doesn’t resolve with your suggestion.

    Thanks

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @aphweb1,

    Sorry to hear you are still having issues. To better assist you with this can you open a support ticket on our site here?

    Many thanks, hope you are having a great night!

Viewing 8 replies - 1 through 8 (of 8 total)
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