Instagram feed is not working anymore

  • Resolved tim2020

    (@tim2020)


    3 years, 2 months ago

    Hi

    I recently noticed that my Instagram feed has stopped working so I thought to regenerate the access token but since that time, I constantly getting the error below.

    “Oh No something’s wrong. Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons. Please try clicking the button again to get a new access token. If you need additional assistance please email us at [email protected]”.

    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support slickchris

    (@slickchris)

    Hi @tim2020,

    Most likely, your Instagram Basic access toke has expired. You will need to gain a new token. You will also need your login credentials for the Instagram account you wish to display. Follow the steps below:

    First, make sure you are running the most recent version of the Feed Them Social free plugin (currently 2.9.7).

    1) Open your WordPress site and in your WordPress dashboard go to Feed Them > Instagram Options

    2) Open another browser tab and open Instagram.

    3) Log out of whatever Instagram account you are in.

    4) Log into the Instagram account you wish to display.

    5) Back in WordPress, in Feed Them > Instagram Options, click the banner/button to gain an IG token. The prompts will take you though that IG account, provided you are properly logged into that account in the other browser tab.

    6) Once returned to WordPress, even if you see an error message, disregard and scroll to the bottom and click the green ‘Save All Changes’ button

    7) Go to Feed them > Settings to generate a new shortcode

    8) Then apply that new shortcode to your WP page. After you update/publish, you may need to clear the FTS cache so the changes can take effect.

    That should resolve this issue.

    Thread Starter tim2020

    (@tim2020)

    Hi slickchris,

    I really appreciate your amazing and instant support.

    It really works to me now..

    Thanks alot.
    Tim

    Plugin Support slickchris

    (@slickchris)

    Hi @tim2020,

    Glad to hear everything is working for you. We are always happy to help.

    If you would care to leave a review, that’d be great.

    Have a great weekend!
    The SlickRemix Team

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Instagram feed is not working anymore’ is closed to new replies.