Instagram Feed is encountering an error

  • Resolved Merkucio

    (@merkucio)


    5 months, 1 week ago

    Hello,

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    I have this message: Instagram Feed is encountering an error and your feeds may not be updating due to the following reasons: Action Required Within 7 Days An account admin has deauthorized the Smash Balloon app used to power the Instagram Feed plugin. If the Instagram source is not reconnected within 7 days then all Instagram data will be automatically deleted on your website for this account (ID: ) due to Facebook data privacy rules. To prevent the automated data deletion for the source, please reconnect your source within 7 days.

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    I deleted and added the new source 3 times.

    The I choose Basic/ With Connect Instagram, then Allow to continue sharing information about xlab.ge, then approve that this domain is mine.

    The new source added but “Source is not used yet”.

    And nothing – I don’t have Instagram feed.

    This guide https://smashballoon.com/doc/action-required-within-7-days/. is not useful for me, because I don’t want to use Business/Facebook connection.

    Any other solution?

    • This topic was modified 5 months, 1 week ago by Merkucio.
    • This topic was modified 5 months, 1 week ago by Merkucio.
    • This topic was modified 5 months, 1 week ago by Merkucio.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    Hi @merkucio

    Thank you for contacting us! To fully reconnect the account and resolve the issue described in the warning message, please follow these steps:

    1. Visit the following settings page URL:
      https://www.instagram.com/accounts/manage_access/
    2. Next to the smash Balloon Social app click “View and Edit” and make sure all of the permissions are toggled on.
    3. Click Save changes

    Next, follow the steps below on your website:

    • Please go to?WordPress Dashboard > Facebook Feed > Settings
      > remove the connected account(s)?by clicking the red trash icon.
    • Click the Save Settings button.
    • Click the?Add Source?button, then click the blue?Connect?button and go through the connection process.
    • For any existing feed or legacy feed, go to the?specific feed options > Settings > Sources?and select the newly connected source. Screencast:?https://a.supportally.com/v/llZDiQ
    • Once your source has been added, click the Save Changes button.

    This should fix the issue; if it does not, or if you have any other questions, let me know.

    Thanks! ??

Viewing 1 replies (of 1 total)
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