• Resolved agreekoddity

    (@agreekoddity)


    I’ve just noticed that the Instagram feed on my website is displaying each imagine in a weird size. I can’t seem to find where to make them square again – they used to be 300 x 300

    The page I need help with: [log in to see the link]

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  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    Hi @agreekoddity

    Thank you for contacting us! I checked your site and there seems to be a conflict with your theme or one of your plugins which is preventing the Smashballoon plugin from loading images consistently.?To fix this problem, please try the following:

    Navigate to your WordPress Dashboard > Instagram Feed > Settings > Advanced tab > Enable the options AJAX theme loading fix,Enqueue JavaScript in head and JavaScript Image Loading then, save the changes. After that, clear the plugin cache by navigating to the Feeds tab > click the Clear All Caches button.

    If this doesn’t work, I’d recommend checking your optimization settings. If you cannot find what is causing the issue, you can momentarily disable all the plugins and switch to a default WordPress theme on your page to see what is causing the problem.
    ?
    ?I recommend using a plugin like Health Check & Troubleshooting. This will only apply the changes for you (the admin session) without impacting the rest of your visitors. It can help you troubleshoot and find the potential root cause as it allows you to re-enable plugins one by one.
    ?
    ?I hope this helps! Could you please let me know if you have any questions?

    Thanks! ??

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