Instagram feed images don’t show up

  • Resolved valentinpou

    (@valentinpou)


    4 years, 3 months ago

    Hello! I did the WordPress 5.5 update on one of my clients website and the images of the feed don’t show up. I tried the different solutions (enable Enqueue JS File In Head, using an Ajax powered theme, Disable JS Image Loading…) how can i fix this issue? Many thanks if you can help!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @valentinpou,

    Thank you for reaching out to us. Can you go to Instagram Feed > Customize > Misc > enable Load initial posts with AJAX > click Save Changes to see if this resolves the issue?

    Many thanks,

    Thread Starter valentinpou

    (@valentinpou)

    Hey Mike,

    Thank you for your answer, I enabled “Load initial posts with AJAX” but I have the same issue… 1 month ago, the plugin was working perfectly, do you have an other solution ?

    Many thanks again,

    • This reply was modified 4 years, 3 months ago by valentinpou.
    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @valentinpou,

    Sorry to hear you are still having issues. We show your site has a JavaScript error which is likely preventing the feed from fully loading. Can you go to Instagram Feed > Customize > Misc > enable Enqueue JS File in Head > click Save Changes to see if this resolves the issue?

    Many thanks,

    I was having similiar issue, but only when viewing the feed in the gutenberg block in the editor. My front end view was working fine.

    Changing to Enqueue JS File in Head solved the problem for me.

    Thread Starter valentinpou

    (@valentinpou)

    Hey Mike,

    I tried all this kind of solutions, but none of them works… do you have another idea?

    Thanks again,

    Plugin Support Smash Balloon Mike

    (@smashballoonmike)

    Hey @valentinpou,

    Sorry to hear you are still having issues. To better assist you with this can you open a support request on our site here.

    Many thanks,

Viewing 6 replies - 1 through 6 (of 6 total)
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