Instagram feed – error in json_decode

  • Resolved MrHaza

    (@mrhaza)


    7 months, 3 weeks ago

    Hello,
    I have authorized my instagram profile in the plugin settings, which is public, and now when I insert the widget into the page in the elementor, I get the error “Error in json_decode.”.


    Do you know what could be the problem?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support eugenewhite

    (@eugenewhite)

    Hello there! 

    Sorry to hear that you faced such an issue with this widget. 

    Looks like sometimes there may be temporary issues because I was able to reproduce this issue from my side when I tried to use it on a fresh environment. However, then I tried to re-connect my account in the plugin settings and the second, third, and fourth tries were successful. So try to connect your Instagram account one more time. You should see your name in the plugin setting and then widgets should work without any issues.?

    Plugin Support eugenewhite

    (@eugenewhite)

    Hello there!

    I hope you’re doing well.
    I haven’t received a response from you and will mark this topic as resolved.
    If you have any other questions or need our assistance with something, feel free to submit a new one.

Viewing 2 replies - 1 through 2 (of 2 total)
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