Instagram error

The problem went away by itself…The problem is on the Meta servers side.Account link is working correctly…for now…

Hello ??
Nevertheless, I will resume the problem with Instagram clickability.

For some unknown reason, – @ is spontaneously substituted for the account name.
Describe the situation in more detail:

1. When an Instagram channel is created, @ is automatically substituted for the name. That is, we write the username without @, and when you save the settings, the icon is substituted automatically.
2. Now let’s go to the page in the browser. A pop-up window appears to us (as someone has it configured), and pictograms: telegram, viber, instagram, etc.
3. Click on the instagram icon and the link works correctly, without @. Everything works exactly according to the settings.
4. But after a day or an hour period of settings for displaying a particular pop-up window, the transition no longer works. By some miracle, @ is substituted for the username.

What to do with it?
Do you know about such a bug?

Plugin version: 3.0.9 and 3.0.5(Pro)
Three widgets are configured to work in different periods of time and days, on the same pages.
Badges on Instagram appear from 20:00 to 08:00 on weekdays. And around the clock on weekends.
Link to the page: https://remont-plus.com.ua

• This reply was modified 1 year, 10 months ago by Scooter.

Hi @1scooter , thanks for your message.

Please ensure you add the Instagram username only – no links, no @ – as in the placeholder example.

I’m afraid there is no such known bug. Please let us know once the issue can be reproduced – at this time it’s working well on my end – by reaching out via Messenger (m.me/premio.io) or by email at [email protected]. We’ll do our best to help you out!

Hello (@karinapremio)

The problem does exist. It is strange that only in my case.Let me add to my observations:When filling out the plugin settings, I don’t put @ in the Instagram link.But as soon as I save the settings, the @ dog magically appears.I made a screen recording and you can see for yourself. And yes, this happens in the Pro version because I have three widgets set up for different time periods, days and link icons.In the regular version, you can only do one widget. So there’s no switching by time, days and pages. And the settings of the link icons in it do not change. Maybe it’s somehow connected, I can’t figure outThe only way out for functionality at the moment, is to make a link to Instagram as a custom link and put the Instagram logo. So now works a link with a YouTube icon. It works fine (just a slight shift of icon on the icon).

Something like this.

Hey again @1scooter , can you please contact us via Messenger (m.me/premio.io) or by email at?[email protected]. We’ll do our best to help you out!