Instagram does not show

  • Resolved Victoria GR

    (@comolasperasalosperos)


    3 years, 8 months ago

    Hello!
    I am having some issues with the plugin. I have IG Feed in my footer, and recently when you go in the website it just charges 1 photo, or some, but not all of them (I have set 6 photo). I don’t know how to solve this, the rest of the website charges properly… I have an screenshot but I cannot find the way to share it with you. Can you check, please? Thanks in advance!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @comolasperasalosperos,

    Thank you for reaching out to us for assistance. When I check your website, the feed is working as expected for Desktop, but is hidden on mobile. This is what I see on my end: https://a.supportally.com/1SuHCE. If you still only see a few posts on your end, check first that you have cleared your browser’s cache, and you may also need to disable any type of Ad Blocking extension in your browser. To fix issues with adblocker, you will want to make sure Favor Local Images is enabled under Instagram Feed > Customize. Additionally, if the issue is related to the feed not showing on mobile please check your setting for the Divi page builder – the container for the Instagram Feed is hidden on mobile.

    If you have further issues with this, please send us a support request via our website support form, found here. When doing so, please also include the System Info from the plugin’s Support tab. You can also send screenshots using https://snipboard.io/.

    Many thanks.

Viewing 1 replies (of 1 total)
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