Instagram connectivity

  • Resolved kyranicoleang

    (@kyranicoleang)


    2 years, 4 months ago

    My jetpack instagram connectivity was working fine then all of a sudden it just stopped. Each time I try to reconnect, it says: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”}

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @kyranicoleang,

    Thanks for reporting this, and sorry for the trouble!

    Are you referring to the Instagram Widget feature?
    Have you tried to disconnect it completely and reconnect?

    If that won’t help and you get the same error, then we will need to investigate further. Could you post your site URL here, so I can have a look?
    ?
    If you want it to remain private, you can also contact us via this contact form:
    Contact Support. Thanks!

    Yes, I’m experiencing the same issue. It affects both the Instagram Widget feature and the Latest Posts block.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi @alucardhs and @kyranicoleang,

    I have an update about this. We are currently experiencing an issue affecting connections to Meta (Facebook/Instagram). The issue prevents posts from being shared via our Publicize service, as well as the Instagram widget and Instagram Gallery Block. The issue is under review as we speak, and we are waiting for a resolution by Meta before services can be restored. This issue is affecting WordPress.com, as well as Jetpack-connected sites and the Jetpack Social plugin.

    Please do not take any action with your Facebook or Instagram connections yet. We will reach out to you here with further updates and the next steps.

    The issue can also be tracked here.

    Hello @alucardhs

    We are currently experiencing an issue affecting connections to Meta (Facebook/Instagram).

    The issue prevents posts from being shared via our Publicize service, as well as the Instagram widget and Instagram Gallery Block.

    The issue is under review as we speak, and we are waiting for a resolution by Meta before services can be restored.

    This issue is affecting WordPress.com, as well as Jetpack-connected sites and the Jetpack Social plugin.

    Please do not take any action with your Facebook or Instagram connections yet.

    We will reach out to you over email with further updates and next steps.

    Let me know if you have any questions.

    My best regards,

    Michelle

    Same here.

    Even post embed is not working, on multiple sites.

    Learn more about embeds(opens in a new tab)
    Sorry, this content could not be embedded.

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    Hello, folks!

    An update from our developers:

    This issue should now be resolved.

    Previously connected sites, that have not attempted to reconnect, should be working as expected.

    Sites that attempted to reconnect during the outage may need to perform another reconnect.

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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