• Resolved booth_1

    (@booth_1)


    Hi there, your plugin is great but I have one issue I cannot seem to clear up. An Insta post which is a Gallery constantly stops showing the thumbnails (it says no thumbnail not available). I went through your troubleshooting, cleared the cache, disconnected and reconnect the account and all that, and it works temporarily, but then within a few hours to a few days the same thing happens again.

    You can see the issue in the Insta feed at the bottom of the provided link. Really hope you can help me clear this up as I couldn’t see any posts with the same issue in the forums. The site is running latest WordPress and Elementor versions on Godaddy shared hosting.

    Thanks for your time!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @booth_1

    Your explanation suggests that there’s an issue with the cron job responsible for this specific function on your website.

    We have a code snippet that can resolve this problem:

    add_action('init', function () {
      $clear_cache = spotlightInsta()->get('media/actions/delete_all');
      add_action('spotlight/instagram/update', $clear_cache, 9);
    });

    You can add this code to the theme’s functions.php file or use any code snippets plugin.

    After adding the snippet, you can verify that the snippet is working by checking the actions for the?spotlight/instagram/update?cron job using?WP Crontrol?plugin. It should now have a?DeleteAllPostsAction?action.

    Please let me know how that goes.

    Thread Starter booth_1

    (@booth_1)

    Hi and thanks for the reply. I added the snippet but I don’t see the Action you mention. I wanted to attach the export of the cron actions here but couldnt find an attach button, so pasted below. Not sure if it is legible like that though… maybe I am just missing something? Also that single gallery post thumbnail is still not showing. I didn’t clear the cache again as I thought it might help to be able to see if the code is working. Any thoughts on what I might be doing wrong? Thanks!

    hook arguments next_run next_run_gmt action recurrence interval
    action_scheduler_run_queue ["WP Cron"] 2024-05-06T15:34:19+00:00 2024-05-06T15:34:19+00:00 ActionScheduler_QueueRunner->run() Every minute 60
    jetpack_sync_cron 2024-05-06T15:37:32+00:00 2024-05-06T15:37:32+00:00 Automattic\Jetpack\Sync\Actions::do_cron_sync() Every 5 minutes 300
    jetpack_sync_full_cron 2024-05-06T15:37:32+00:00 2024-05-06T15:37:32+00:00 Automattic\Jetpack\Sync\Actions::do_cron_full_sync() Every 5 minutes 300
    wp_privacy_delete_old_export_files 2024-05-06T15:48:28+00:00 2024-05-06T15:48:28+00:00 wp_privacy_delete_old_export_files() Once Hourly 3600
    jetpack_clean_nonces 2024-05-06T15:48:48+00:00 2024-05-06T15:48:48+00:00 Automattic\Jetpack\Connection\Nonce_Handler::clean_scheduled() Once Hourly 3600
    spotlight/instagram/update 2024-05-06T16:28:12+00:00 2024-05-06T16:28:12+00:00 RebelCode\Spotlight\Instagram\Actions\UpdateAccountsAction->__invoke(),RebelCode\Spotlight\Instagram\Actions\UpdateFeedsAction->__invoke() Once Hourly 3600
    wp_version_check 2024-05-06T17:29:18+00:00 2024-05-06T17:29:18+00:00 wp_version_check() Twice Daily 43200
    wp_update_plugins 2024-05-06T17:29:18+00:00 2024-05-06T17:29:18+00:00 wp_update_plugins() Twice Daily 43200
    wp_update_themes 2024-05-06T17:29:18+00:00 2024-05-06T17:29:18+00:00 wp_update_themes() Twice Daily 43200
    wp_scheduled_delete 2024-05-06T17:29:25+00:00 2024-05-06T17:29:25+00:00 wp_scheduled_delete(),Closure,Automattic\Jetpack\Forms\ContactForm\Contact_Form_Plugin->daily_akismet_meta_cleanup() Once Daily 86400
    wpseo-reindex-links 2024-05-06T17:33:05+00:00 2024-05-06T17:33:05+00:00 Once Daily 86400
    wp_scheduled_auto_draft_delete 2024-05-06T19:13:24+00:00 2024-05-06T19:13:24+00:00 wp_delete_auto_drafts() Once Daily 86400
    delete_expired_transients 2024-05-06T20:56:46+00:00 2024-05-06T20:56:46+00:00 delete_expired_transients() Once Daily 86400
    wp_update_user_counts 2024-05-06T22:17:09+00:00 2024-05-06T22:17:09+00:00 wp_schedule_update_user_counts() Twice Daily 43200
    puc_cron_check_updates-dynamic-content-for-elementor 2024-05-06T23:47:15+00:00 2024-05-06T23:47:15+00:00 Puc_v4p13_Scheduler->maybeCheckForUpdates() Twice Daily 43200
    rank_math/links/internal_links 2024-05-07T00:00:00+00:00 2024-05-07T00:00:00+00:00 Once Daily 86400
    rank_math/redirection/clean_trashed 2024-05-07T00:00:00+00:00 2024-05-07T00:00:00+00:00 RankMath\Redirections\DB::periodic_clean_trash() Once Daily 86400
    akismet_scheduled_delete 2024-05-07T06:38:55+00:00 2024-05-07T06:38:55+00:00 Akismet::delete_old_comments(),Akismet::delete_old_comments_meta(),Akismet::delete_orphaned_commentmeta() Once Daily 86400
    jetpack_v2_heartbeat 2024-05-07T08:46:49+00:00 2024-05-07T08:46:49+00:00 Automattic\Jetpack\Heartbeat->cron_exec() Once Daily 86400
    jp_purge_transients_cron 2024-05-07T08:49:32+00:00 2024-05-07T08:49:32+00:00 \Automattic\Jetpack\Waf\Brute_Force_Protection\Brute_Force_Protection_Transient_Cleanup::jp_purge_transients() Once Daily 86400
    rank_math/content-ai/update_prompts 2024-05-07T08:50:16+00:00 2024-05-07T08:50:16+00:00 Once Daily 86400
    spotlight/instagram/clean_up_media 2024-05-07T09:28:12+00:00 2024-05-07T09:28:12+00:00 RebelCode\Spotlight\Instagram\Actions\CleanUpMediaAction->__invoke() Once Daily 86400
    recovery_mode_clean_expired_keys 2024-05-07T10:16:41+00:00 2024-05-07T10:16:41+00:00 WP_Recovery_Mode->clean_expired_keys() Once Daily 86400
    wpseo-reindex 2024-05-07T10:20:55+00:00 2024-05-07T10:20:55+00:00 Once Daily 86400
    redirection_log_delete 2024-05-07T10:27:45+00:00 2024-05-07T10:27:45+00:00 Once Daily 86400
    wpseo_permalink_structure_check 2024-05-07T10:54:59+00:00 2024-05-07T10:54:59+00:00 Once Daily 86400
    elementor/tracker/send_event 2024-05-07T11:41:47+00:00 2024-05-07T11:41:47+00:00 Elementor\Tracker::send_tracking_data() Once Daily 86400
    dce_check_license_cron 2024-05-07T11:49:54+00:00 2024-05-07T11:49:54+00:00 DynamicContentForElementor\Cron->check_license() Once Daily 86400
    spotlight/instagram/refresh_access_tokens 2024-05-09T09:28:12+00:00 2024-05-09T09:28:12+00:00 RebelCode\Spotlight\Instagram\Actions\RefreshAccessTokensAction->__invoke() Once Weekly 604800
    jetpack_recommend_videopress 2024-05-10T08:48:48+00:00 2024-05-10T08:48:48+00:00 Jetpack_Recommendations::recommend_videopress() Non-repeating 0
    wp_delete_temp_updater_backups 2024-05-11T14:17:11+00:00 2024-05-11T14:17:11+00:00 wp_delete_all_temp_backups() Once Weekly 604800
    wp_site_health_scheduled_check 2024-05-12T10:16:41+00:00 2024-05-12T10:16:41+00:00 WP_Site_Health->wp_cron_scheduled_check() Once Weekly 604800
    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @booth_1

    Thank you for getting back to me! It seems like the DeleteAllPostsAction is not there yet. To add it to the cron, please navigate to Instagram Feeds > Settings > Configuration, then try to change the Update Interval as shown in this screenshot.

    After changing the value, click the Save button at the top right of your screen. Updating this setting will update the cron values. Once you’ve saved the configuration, you can check the cron to see if the DeleteAllPostsAction is there.

    P.S: You can share your screenshot using?Snipboard?or?Imgur.

    “Hi there!

    Thanks for reaching out and glad you like the plugin! Sorry to hear you’re experiencing issues with the Instagram gallery thumbnails. I understand how frustrating that can be.

    I’ve checked out your site, and I see what you mean. I’d be happy to help you troubleshoot further.

    One potential solution could be to try regenerating the thumbnails using a plugin like InstaAppHub. Their app offers advanced features for customizing Instagram feeds, including thumbnail regeneration.

    Additionally, ensure your Instagram account is connected correctly, and the plugin is updated to the latest version. If the issue persists, please provide more details, and I’ll do my best to assist you in resolving it.

    Thanks for your patience, and I look forward to helping you get this sorted!”

Viewing 4 replies - 1 through 4 (of 4 total)
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