Insanely great support for a great plugin

I am using the Pro version of the plugin on a site running the Newspaper theme from TagDiv, which is essentially a badly-coded mess with a proprietary page builder that makes WP Bakery look good by comparison. Molongui’s support site actually informs users that there are only three WordPress themes, out of 30,000 or more, that their plugin has issues with, one of those being Newspaper and their cloud templates library. As I had bought the plugin prior to realizing this, I reported the problems I immediately experienced to Molongui support and then came across their info about compatibility.

My experience in working with WordPress for the last eight years or so, is that with any other plugin that was upfront about which themes it was incompatible with, I would either have been told to switch to a different theme that adheres to WordPress coding standards and best practices, and/or perhaps been offered a refund. Instead, John, one of the developers, literally spent hours on our staging site basically hacking his own plugin to work around all the Newspaper theme’s shortcomings.

It’s very rare to experience this level of support, even when the problems are with the developer’s own code, much less with someone else’s, and I would say the support deserves around 6.5 stars, were that an option.