Inquiry Regarding Possible Theme-Related Issue Causing Failed Transactions

Dear CosmosWP Support Team,

I am writing to bring to your attention a critical issue I have been experiencing on my website, https://www.studyinnursing.com, which employs the Cosmos WP free edition.

Recently, a notable increase in failed transactions has occurred, particularly with the ‘do_not_honor’ error code through the WooCommerce Stripe Payment Gateway. While this suggests advising customers to contact their banks, I find it hard to believe so many banks would decline transactions. While I’ve been in contact with both Stripe and the WooCommerce Stripe Payment Gateway support teams, I am exploring all possible avenues to identify and rectify the underlying issue.

I would appreciate it if you could review your theme for any potential bugs or conflicts that might be contributing to the failed transactions. If there are any updates, patches, or recommendations you can provide, it would be immensely helpful.

Thank you for your prompt attention to this matter. I value your support in ensuring the smooth functionality of my website.

Best Regards,

Yiannis Panteli

The page I need help with: [log in to see the link]