• Resolved DEVanoda

    (@unforgivenfreax)


    Dear SupportCandy Developer,I hope this message finds you well. I am currently using your SupportCandy plugin on my WordPress site and I have a couple of questions regarding data retention.

    1. What happens to the data associated with a ticket once that ticket is deleted from the system? Is the data permanently deleted from the database, or is there any trace of it left behind? If the data is retained, could you please explain how it is stored and how it can be accessed?

    2. If a ticket that had attachments is deleted, what happens to those attachments? Are they also permanently deleted from the server, or are they retained in some form?

    Understanding these aspects is crucial for me to ensure the privacy and security of my users’ data. I appreciate your time and look forward to your response.

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    Hello there,

    Thanks for contacting us. I hope you are doing well.

    1. If you delete the ticket temporary then data remains in the DB, you can restore those tickets. If you delete the ticket permanently then all the data associated with the ticket gets deleted permanently.
    2. Attachments of the permanently deleted tickets also get deleted permanently from the Server.

    SupportCandy is self hosted plugin that means you data will remain on your site and server. There is no external interferance.

    Thank you.

Viewing 1 replies (of 1 total)
  • The topic ‘Inquiry about Data and Attachment Retention after Ticket Deletion’ is closed to new replies.