Input fields are missing in Internet Explorer

  • Resolved dkutcher

    (@dkutcher)


    6 years, 8 months ago

    This is working in Chrome, but not in Internet Explorer. When you add your items to cart, then go to checkout, the fields for entering your credit card information are not being shown. The container divs are there, but instead this is being shown:

    <!– a Stripe Element will be inserted here. –>

    Any help would be appreciated!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hi @dkutcher,

    The Stripe program does work in the current version of Internet Explorer. Just to make sure, I just ran a test myself on one of my sites and I was able to enter in my credit card information when using both the in-line and the Stripe Modal checkout method.

    Since this works in one browser and not the other, it’s likely an issue with your theme’s templates.

    Please try switching to the default Twenty Seventeen or Storefront theme and checking if that resolves the problem. If it does, you’ll need to speak with your theme’s developer to have them correct the issue with their templates coding.

    I hope this helps!

Viewing 1 replies (of 1 total)
  • The topic ‘Input fields are missing in Internet Explorer’ is closed to new replies.