Input Data Error

  • Resolved generaltools

    (@generaltools)


    4 years ago

    We have been using Transdirect via the OzPost plug-in for some time now (as we also need to use Australia Post, and the Transdirect plug-in overrides all other shipping plug-ins). Yesterday the OzPost plug-in started to return the following error:
    [0] => SimpleXMLElement Object
    (
    [id] => Error
    [carrier] => Transdirect
    [description] => Input Data error
    [cost] => 0.00
    [days] => -1
    Perhaps not coincidently, for the first time yesterday, when we went to book a delivery by the Transdirect website, instead of immediately receiving the labels via email, we were given a message informing that “due to the delivery being over 25kg, this requires a manual review”. We then received an email asking for dimensions and photos of the package before issuing of the labels. Has Transdirect disabled the API due to changes in policies regarding heavy items by the carriers (TNT in particular)?

Viewing 5 replies - 1 through 5 (of 5 total)
  • tassos

    (@tassos)

    Note that I think that this may have been posted in the wrong plugin
    Regards

    Tassos

    Thread Starter generaltools

    (@generaltools)

    Thanks Tassos, but my enquiry was with Transdirect, as I think the issue is with their API.

    Plugin Author transdirect

    (@transdirect)

    Hello @generaltools

    Thank you for contacting Transdirect Support.

    Can you please provide your email id so our technical support team will contact you further for issue you are facing.

    Thank you
    Transdirect Support Team

    Thread Starter generaltools

    (@generaltools)

    Hi @transdirect
    My email address is generaltools @ bigpond.com
    Best regards
    @generaltools

    Plugin Author transdirect

    (@transdirect)

    Hello @generaltools

    Thank your for your reply.

    Our techsupport team will contact you for further discussion on your issue.

    Thank you
    Transdirect Support Team

Viewing 5 replies - 1 through 5 (of 5 total)
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