Input content is not displayed in order summary or email

  • Resolved alexcasanova

    (@alexcasanova)


    4 years, 7 months ago

    Hi, I have installed the plugin so that the user can enter a name on the product but this field is not reflected in the purchase email or in the woocommerce order manager.
    Can you help me?
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support kenil802

    (@kenil802)

    Hi @alexcasanova,

    I have tried to replicate your issue on our staging site but I am unable to replicate it. To me, the input field text is displayed on the email and the order details. Here is the screenshot for your reference: https://prnt.sc/s5nw9g.

    So, to troubleshoot the issue, can you please share the screenshot of the plugin settings which you have kept and the issue which you are facing so that we can try to replicate the issue by keeping the same settings.

    Also, it would be great if you can share the steps to replicate the issue. This will be helpful to assist you in a better way.

    Regards,
    Kenil Shah

    Thread Starter alexcasanova

    (@alexcasanova)

    Hello,
    Thanks for your answer. Maybe this is why I am using Elementor?
    I am using the shortcode to display the field in the product template. I can enter content into the input but it doesn’t seem to be stored anywhere and doesn’t show it.
    Attached screenshots of the completed order email and the plugin settings.

    Email: https://prnt.sc/s6ldby
    Settings: https://prnt.sc/s6ldtc

    Thanks!

    Plugin Support kenil802

    (@kenil802)

    Hi @alexcasanova,

    Thank you for the screenshots.

    We have not yet tested our plugin with the Elementor but you can try deactivating all the other plugins except for the WooCommerce and the Product Input Fields plugin and also by keeping the default theme on your site and then check whether it solves the issue or not.

    Please let us know how it goes.

    Regards,
    Kenil Shah

    I have exact same problem, and am implementing with elementor and shortcode.
    I doubt elementor is the problem because it DOES show the input field on the item page, but does not actually ever send it to the order info.

    I’m having the same issue. Also using Elementor & shortcode.

    I tried placing the shortcode using both the shortcode and text widgets but I ended up with the same problem.

    Plugin Support kenil802

    (@kenil802)

    Hi @cvpstudios,

    Regarding the query, so you can try deactivating all the other plugins except for the WooCommerce and the Product Input Fields plugin and then check whether it is working fine or not.

    Do let us know the result.

    Regards,
    Kenil Shah

Viewing 6 replies - 1 through 6 (of 6 total)
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