Initial product feed to catalog is not importing from Woocommerce to Facebook
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I am going through the setup process and trying to populate my catalog to set up the product feed from Woocommerce to Facebook using the plugin. When I go to Catalog Manager> Catalog>Items it says “Importing from IST Roams – Catalog – Feed” but nothing is uploading. Here are the things I’ve done to troubleshoot:
1. Confirmed I do not have 2 catalogs. I have only created one via the plugin and did not do so via Facebook directly. So I have already done the things in this article: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#two-catalogs
2. I have uninstalled the connection between Woocommerce and this plugin, deleted Woocommerce’s integration to Facebook, deleted the catalog, deactivated and deleted this plugin. I reinstalled the plugin and went through the wizard again.
So I have already done the things in this article: https://docs.woocommerce.com/document/facebook-for-woocommerce/facebook-for-woocommerce-uninstall-plugin-and-remove-woocommerce-facebook-app/ and this articleI have done steps 1 & 2 above multiple times to delete everything and try to restart this initial product feed import and it still does not upload the items into the catalog even after waiting 24 hour between each try.
Is there anything I can do to get my products populated into the feed via this plugin?
The page I need help with: [log in to see the link]
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Hi @itiah. Thank you for trying these troubleshooting steps and letting us know what you’ve already tried.
To confirm, your products are in stock and not virtual, is that right? Also, please check that all your product have prices. Finally, turn on debug logging in WooCommerce > Facebook or Marketing > Facebook. After a sync attempt, that will create a debug log that you can access in WooCommerce > Status > Logs.
Instead of pasting the log directly here, first paste it to Pastebin or Gist. Then return to this thread and paste the link to that file here.
Thank you!
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