Initial Order Overview Email

  • Resolved alex-med

    (@alexporod)


    2 years, 11 months ago

    It seems like payment methods by Stripe will not trigger an initial order overview email, which will list the products a customer has just bought. If a user will choose a basic payment method like “payment in advance” they’ll receive such an initial order overview. Can this be set somewhere so no matter which payment method by Stripe will be chosen these emails can be triggered? This is not the “successfull payment” email, which can be set within the stripe account but the email, which will be triggered by woocommerce once an order is placed.

    • This topic was modified 2 years, 11 months ago by alex-med.
Viewing 1 replies (of 1 total)

  • Hi there,

    So when a payment is completed regardless of payment gateway, WooCommerce triggers the ‘Order Processing’ email to the customer which includes the order details and the ‘New Order’ email to the administrator. This should happen no matter which Stripe payment option you are using as long as the emails are enabled in WP Admin → WooCommerce → Settings → Emails, so there isn’t a way to set this per-gateway in core WooCommerce.

    Can you clarify a few things to help us troubleshoot?

    • Which Stripe payment methods aren’t sending those emails?
    • Which emails fail – Customer emails (Order Processing/Complete), Admin emails (New Order), or both?
    • Can you share the order notes for an order that didn’t trigger those emails? Be sure to redact any personally identifying information.
    • Can you share your System Status Report? You can find it via WP Admin → WooCommerce → Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, please use our Quick Forget Tool to provide that. Setting the expiration to 20 views and 168 hours will give us a week of access to your report.

    We look forward to hearing back from you, and if you have any further questions or details please include those in your reply. Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Initial Order Overview Email’ is closed to new replies.

Tags