Infrequent Lead Source and Duplicate Submissions

  • Resolved willcrm

    (@willcrm)


    5 years, 2 months ago

    I’ve made a few of these recently so apologies if this can somehow count as spamming but just gonna combine the final two issues into one topic and hope both can be resolved.

    We are using the default=”{leadsourcecode:928380002}” tag to give people a leadsource in the header of the form and it appears infrequently on submitted forms I am just wondering why this would happen.

    Forms are being submitted multiple times (2-4) simultaneously whenever someone submits one of the two forms on the site but not the other even though we have the form hide on success so it’s not a matter of multiple clicks. This began happening after the server for the site went down briefly. I don’t believe it is a theme issue as per the earlier thread for this as we have two forms using the same theme and only one is making duplicates.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author alexacrm

    (@alexacrm)

    Form hide on success is a post-action, it’s performed on the page reload. User can still triple click the submit button and you’ll get the triple submission.

    Try injecting a bit of a script that disables the submit button in the event itself, see if it addresses the issue. If it doesn’t then it’d be something else at play.

    Thread Starter willcrm

    (@willcrm)

    Ok I’ll try that, the more pressing part of this, would you know why I am infrequently having the lead source applied on CRM side?

    Plugin Author alexacrm

    (@alexacrm)

    Hi @willcrm

    why I am infrequently having the lead source applied on CRM side

    sorry can you please clarify? Are you saying that you’re using default="{leadsourcecode:928380002}" attribute but lead source is not set up correctly?

    Thanks
    George

    Thread Starter willcrm

    (@willcrm)

    To be clear I am using that snippet to set the lead source code in the header but it is applying infrequently so about half the time the field gets properly applied as opposed to all or none of the time.

    Plugin Author alexacrm

    (@alexacrm)

    @willcrm

    that’s odd. Usually behaviors like this are a result of some workflows or actions on the Dynamics 365 side of things. Do you have any workflows or plugins on lead entity that could be interfering? I would enable audit on the entity to see if record is being created with the leadsource and modified later.

    Also, try moving the field into the body and hide it. Let me know if it changes anything.

    George

Viewing 5 replies - 1 through 5 (of 5 total)
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