Info inserted is not included in order page

Hello @squeasyweb

Please make sure that the page set as Checkout contains the [woocommerce_checkout] shortcode. I see that the website uses the DIVI template and it is possible that this shortcode was removed when creating the store using this builder.

Hi @squeasyweb

Please also tell us whether the fields are visible when editing the order.
In WooCommerce → Orders

• This reply was modified 1 year, 5 months ago by dominikl65.

Hi @dominikl65 it does not show up on the order page. It shows the two headings on the order email but with nothing inserted.

Hi @tomaszwp I have checked with Divi and it should still be there ?

Kind regards

Louise

Hi @squeasyweb,

I apologize for the lengthy wait for a reply. Please send us a WooCommerce system status.?Read more information on?where to get the system?status.

Hello I have got it working today. Thank you for your help

Louise

Hi Dominikl65, I have the same issue. I have a checkbox and a few questions that I ask on the order page, it does not show in my orders. Not on the invoice or anything, with the checkbox checked.

Hi,

I would like to ask if you have glanced at the steps suggested above regarding the shortcode [woocommerce_checkout] and the information contained in the order edit. If so and it still doesn’t work, then please send us a WooCommerce system status.?Read more information on?where to get the system?status.