Infinity Top Scroll after change ZIP Code

  • Resolved lortan29

    (@lortan29)


    2 years, 11 months ago

    After activating your plugin, something strange starts to happen to the Checkout page. When you enter the wrong zip code, the page starts to constantly update and at the same time constantly scrolls to the error. What is the problem? Video attached belowhttps://capture.dropbox.com/9qO9gYsGvUk9FxKY

    
### WordPress Environment ###

WordPress address (URL): https://mtp-new.comradeserver.com/wp
Site address (URL): https://mtp-new.comradeserver.com
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.1.4
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 10.4.17-MariaDB-1:10.4.17+maria~bionic
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: wp_
Total Database Size: 18.41MB
Database Data Size: 11.47MB
Database Index Size: 6.94MB
wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.28MB + Index: 0.47MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_hfcm_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mo_openid_linked_user: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.08MB + Index: 0.22MB + Engine InnoDB
wp_postmeta: Data: 3.50MB + Index: 3.95MB + Engine InnoDB
wp_posts: Data: 1.36MB + Index: 0.13MB + Engine InnoDB
wp_redirection_404: Data: 0.17MB + Index: 0.05MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 0.44MB + Index: 0.27MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 317
conditions: 36
jobs: 1
nav_menu_item: 62
page: 24
post: 8
product: 60
revision: 138
saswp: 2
saswp_reviews: 3
services: 20
team: 8

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (29) ###

Gravity Forms: by Gravity Forms – 2.6.1
Flexible Content Preview for Advanced Custom Fields: by Jameel Moses – 1.0.6
Admin Menu Editor: by Janis Elsts – 1.10
Advanced Custom Fields PRO: by Delicious Brains – 5.12.1
Autoremove Attachments: by Polygon Themes – 1.3.1
Classic Editor: by WordPress Contributors – 1.6.2
Facebook for WooCommerce: by Facebook – 2.6.12
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.23
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.0
Header Footer Code Manager: by 99robots – 1.1.20
Jetpack: by Automattic – 10.8
Members: by MemberPress – 3.1.7
Facebook for WordPress: by Facebook – 3.0.6
Permalink Manager Lite: by Maciej Bis – 2.2.17
Post Types Order: by Nsp Code – 1.9.8
Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.1.1
Redirection: by John Godley – 5.2.3
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.95
SVG Support: by Benbodhi – 2.4.2
WebP Express: by Bj?rn Rosell – 0.25.0
Woo Discount Rules PRO 2.0: by Flycart – 2.3.10
Woo Discount Rules: by Flycart – 2.3.13
Product Feed PRO for WooCommerce: by AdTribes.io – 11.5.0
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.6.0
WooCommerce Subscriptions: by WooCommerce – 3.1.3
WooCommerce: by Automattic – 6.3.1
WordPress Importer: by wordpressdotorg – 0.7
Yoast SEO: by Team Yoast – 18.5.1
WP Mail SMTP: by WPForms – 3.3.0

### Inactive Plugins (4) ###

Query Monitor: by John Blackbourn – 3.8.2
Social Login, Social Sharing by miniOrange: by <a href="https://www.miniorange.com/">miniOrange</a> – 7.5.10
WooCommerce AddOn by miniOrange: by miniOrange – 1.0.0
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25

### Must Use Plugins (2) ###

Bedrock Autoloader: by Roots – 1.0.3
Register Theme Directory: by Roots – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /all-products/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: MTP
Version: 1.0.0
Author URL: https://comradeweb.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: MTP/woocommerce/archive-product.php
MTP/woocommerce/cart/cart-empty.php
MTP/woocommerce/cart/cart.php
MTP/woocommerce/content-single-product.php
MTP/woocommerce/global/breadcrumb.php
MTP/woocommerce/global/quantity-input.php
MTP/woocommerce/single-product/add-to-cart/external.php
MTP/woocommerce/single-product/add-to-cart/grouped.php
MTP/woocommerce/single-product/add-to-cart/simple.php
MTP/woocommerce/single-product/add-to-cart/variable.php
MTP/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
MTP/woocommerce/single-product/add-to-cart/variation.php
MTP/woocommerce/single-product/product-image.php
MTP/woocommerce/single-product/product-thumbnails.php
MTP/woocommerce/single-product/related.php
MTP/woocommerce/single-product/title.php
MTP/woocommerce/single-product.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Staging
Subscriptions Live URL: https://mtp.com/wp
Subscription Statuses: –
WooCommerce Account Connected: ? No
Report Cache Enabled: ? Yes
Cache Update Failures: ? 0 failure

### Store Setup ###

Country / State: United States (US) — Minnesota

### Payment Gateway Support ###

Cash on delivery: products
Authorize.Net Credit Card: products
card_types
payment_form
inline
lightbox
tokenization
token_editor
charge
charge-virtual
authorization
capture_charge
customer_decline_messages
refunds
voids
customer_id
add_payment_method
apple_pay
subscriptions
subscription_suspension
subscription_cancellation
subscription_reactivation
subscription_amount_changes
subscription_date_changes
multiple_subscriptions
subscription_payment_method_change_customer
subscription_payment_method_change_admin

### Authorize.Net Credit Card ###

Environment: Production
Tokenization Enabled: ?
Debug Mode: Off
Webhooks Enabled: ?
						Not generated

### Action Scheduler ###

Complete: 984
Oldest: 2022-03-24 06:15:16 +0000
Newest: 2022-04-06 14:03:17 +0000

Pending: 1
Oldest: 2022-04-11 14:00:00 +0000
Newest: 2022-04-11 14:00:00 +0000

### Status report information ###

Generated at: 2022-04-06 14:05:25 +00:00

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hey @lortan29,

    Thanks for reaching out. Were you able to get this resolved? When I tried to trigger the error using an invalid ZIP code, there was no error message and the scroll to top behavior didn’t happen.

    If you’re still having this trouble, please let me know exactly the steps to take to replicate it and I’ll check again.

    Thanks!

    Thread Starter lortan29

    (@lortan29)

    Hello. I was forced to disable the plugin as it made testing difficult. At the moment I turned it back on, you can try again

    Thread Starter lortan29

    (@lortan29)

    Is it possible to solve this problem sooner?

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @lortan29,

    Thanks for enabling that. I do see the problem on your site. I’ve not been able to replicate it on my test sites. Whenever a validation error like an incorrect ZIP code appears, I’m still able to scroll the checkout page.

    Most likely that indicates there is some type of conflict on the site. Either with another plugin or with the theme. You can find out how to get to the root cause by following this guide.

    https://woocommerce.com/document/how-to-test-for-conflicts/

    Let us know what you find out.

    Take care

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Infinity Top Scroll after change ZIP Code’ is closed to new replies.