Infinitely loading ads

  • Resolved Machine IT Services

    (@machineitsvcs)


    6 years, 8 months ago

    The update that was just pushed is causing an infinite loading of ads in my site’s footer. I’ve had to disable the ads entirely in the plugin’s settings.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Thomas Maier

    (@webzunft)

    Hi Machineitsvcs,

    I am sorry to read that the update could cause an issue like you described it.

    I checked the changes carefully and there is nothing that could cause this.

    However, there have been some cases with such a behavior when an ad of the “ad group” type was used which was in the same group it was representing. Could that be the case here?

    Thomas

    Thread Starter Machine IT Services

    (@machineitsvcs)

    No, that’s not how I have it set up. And everything was working fine before the update earlier. I noticed the ads loading similarly before but it was only after a prolonged period of time when the tab was open in another tab than what was active, which I didn’t really consider as an issue and seemed to be related to the cache buster. Now when a page loads, the page does not finish loading whatsoever and the ads on the bottom stack up within milliseconds. I also pay for the Pro version. I can offer temporary admin access and enable the ads on my site so you can see the issue I’m referring to. Let me know what I need to do.

    Thread Starter Machine IT Services

    (@machineitsvcs)

    I have downgraded the plugins (base and pro) to their previous versions and the issue no longer exists.

    Thread Starter Machine IT Services

    (@machineitsvcs)

    I have thoroughly tested these updates and it appears that the issue is actually with the Advanced Ads Pro plugin! I was using the previous versions of both plugins, and everything was working correctly, so I decided I’d update the Pro plugin first, and now I get the infinitely loading ads in my footer, while still using the previous version of the Advanced Ads plugin. I hope this helps.

    Update: I have now updated the Advanced Ads plugin, and reverted the Pro plugin back to its previous version, and everything still works as expected. I have made the Pro plugin folder immutable to prevent my site from attempting to automatically update it.

    Plugin Author Thomas Maier

    (@webzunft)

    Hi MachineITSvcs,

    thank you for narrowing it down.

    I would indeed like to see the issue in action. Could you please contact me about details through our support page?

    Thanks

    Thomas

    Thread Starter Machine IT Services

    (@machineitsvcs)

    I have submitted a request through the form

    Plugin Author Thomas Maier

    (@webzunft)

    Update: We were able to find and fix the issue in Pro.

Viewing 7 replies - 1 through 7 (of 7 total)
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