Infinite Redirect On Plugin Settings Page After Resetting Integration

Hi @tandacopywriting,

We apologize for the inconvenience, our team is currently reaching out to you via the original ticket you opened, we will need some further details to investigate the issue.

I’ll keep this thread open until we resolve the issue properly.

Thank you,
MailerLite Team

Hi, I have replied to your team, as you can see below:

Hi, I cannot provide you a login to the website as we have a lot of sensitive data on it.

I am available to hop on a call and share my screen with one of your trained specialists. Here’s my calendar:?[link edited out]

As another option, I am available and highly technically capable and can run whatever tests you want me to run and provide whatever data you need.

Your technical team should know what parts of the code could trigger an infinite redirect after resetting the integration/plugin, when trying to access the plugin’s login page. I have checked options.php, and the old Mailerlite API Key was removed, as were most of the other options set by the plugin.

Also happy to take a loom showing you any details you want to see.

We solved this issue ourselves. Very disappointed with the support (or better said LACK OF IT).

Slow responses, demanding access to the website even after it was explained we cannot grant it due to confidentiality concerns, refusing to book a time with us and look through things through share screen, and a general lack of response.

We had to dig in through the plugin code ourselves, to find out that the issue was caused by this line in the app.php file:

if (!is_array($this->settings)) {
MailerLiteSettings::getInstance()->softReset();
}

Which kept firing due to a Redis Object Cache on our server. We manually deleted ALL options set in the options table by the plugin, deleted the _ml_table and then reinstalled it after clearing cache, and it worked.

Now I wouldn’t expect an average customer to be able to do this. Support needs to be way more technically literate and capable than it is atm.