Infinite Loop Problem

  • Hello, I’m a bit lost and hoping someone can please help? ??

    I’ve recently been asked to take over SEO for a small company and it looks like I’m encountering an issue which I’ve never come across before; an “infinite loop” or redirect. I’ve scoured the net for answers already, but the volume and variety of possible causes and fixes is a bit overwhelming – plus it’s difficult to establish which of the articles / posts I’ve looked at so far offer credible advice or not.

    I’ve got access to some notes that the previous SEO guy left behind (he’s no longer contactable so no way I can get any clarifications from him); top of his list of things needing doing were to “isolate cause of infinite loop / redirect on site – URGENT!)”

    No clue as to which URL(s) this might be affecting, so I don’t have a lot to go on. That, plus at time of writing, I’m unsure how I would go about analysing the site to find where this loop is occurring let-alone what is causing it.

    Is there anyone reading this who might be able to advise? For what it’s worth (because I understand that these loops can be caused by anomalies between the Site URL in WP and the directory where WP is installed, these are the current settings:

    WordPress Address (URL) = https://www.domain.com

    The Site Address (URL) = https://www.domain.com

    (under this field the default WP instruction being:

    “Enter the address here if you want your site homepage to be different from the directory you installed WordPress.”)

    The directory structure within the Plesk file manager is:

    Root directory/httpdocs/wp-admin/
    Root directory/httpdocs/wp-content/
    Root directory/httpdocs/wpincludes

    … though of course those aspects may be complete red herrings and have nothing to do with any loop(s) that may be occurring.

    Thank you very much for any help or advice you could give.

    Karen

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  • A redirection can happen at multiple levels – a plugin designed for such things, a theme with built-in redirection support, or at the host level. I would start by contacting your host, explain specifically what URL links are causing the loop, and asking them to review their error logs to see if it is something on their level.

    The next step would be to disable the plugins and switch back to a default WordPress theme, such as TwentyFourteen. If the issue is gone, you know it’s in a plugin or the theme. You will want to start turning them on one by one until you find the culprit.

    Root directory/httpdocs/wpincludes

    I assume that is a typo? It should be wp-includes.

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