Infinite loop authorising
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Hi,
We are trying to configure the Feedback Company plugin on one of our webshops, however we seem to be stuck in an infinite loop when authorising the plugin with the Feedback Company API. Below is a snapshot of the request that is being looped thousands of times every couple of seconds. What I can see from the code is that the plugin tries to create an access token when the current acces token gives a 401 Unauthorized error. There is some fallback code in the plugin that checks timings, but that doesn’t seem to be working.
We performed the following steps to reproduce this:
1. Install and activate the plugin in WordPress
2. Add the client’s ClientID and Client Secret and press save.
After that, the infinite loop starts and pulls the whole site down with it. Is this perhaps something you’ve seen before or can help us with?
Some more technical specs:
PHP version: 8.2.23
WordPress version: 6.6.2
Woocommerce version: 9.2.3Thanks in advance!
2024-09-18 11:58:16
https://www.feedbackcompany.com/api/v2/oauth2/token?client_id=<clientID>&client_secret=<clientSecret>&grant_type=authorization_code
Call: GET []
Response: {"error":false,"access_token":"<accessToken>","expires_on":"November, 18 2024 09:58:16 +0000"}
2024-09-18 11:58:16
https://www.feedbackcompany.com/api/v2/shop
Call: GET {"Authorization":"Bearer <accessToken>"}
Response: {"data":[],"message":"401 Unauthorized","success":false}
2024-09-18 11:58:16
https://www.feedbackcompany.com/api/v2/oauth2/token?client_id=<clientID>&client_secret=<clientSecret>&grant_type=authorization_code
Call: GET []
Response: {"error":false,"access_token":"<accessToken>","expires_on":"November, 18 2024 09:58:16 +0000"}
2024-09-18 11:58:16
https://www.feedbackcompany.com/api/v2/shop
Call: GET {"Authorization":"Bearer <accessToken>"}
Response: {"data":[],"message":"401 Unauthorized","success":false}
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Hello,
Thanks for your reply! Unfortunately, the problem we have still exists. We ran a couple of tests, but the results are not consistent. I will break down some test scenarios in the hope of finding a solution on your side.
To get back to your questions:
– The Site Health of the website is okay, just minor notices like not having auto-update enabled.
– The Transients Manager shows the “feedbackcompany_lastfailedcall” when I enter invalid credentials, so that part is working fine.For testing purposes, I activated the Feedback Company debug mode:
– Entering incorrect credentials resulted in 2 API calls with “Unknown combination of client_id and client_secret.”
– Entering the correct credentials resulted in 492 API calls and a timeout after 60 seconds. In the logs, I see a continuous loop of two messages: the “error: false, access_token: xxxxxx, expires_on: December 17 (3 months from now)” message and the “message: 401 Unauthorized, success: false” message.Switching to one of the default WordPress themes, with all currently activated plugins, doesn’t fix the issue. It keeps looping the API calls mentioned above.
With the information above: do you have any idea where to find a solution?
Update: Just now, I managed to get the “Successfully connected to Feedback Company” message on the acceptance site. I will try to get the connection enabled on the production site.
I’ll keep you posted.
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