Infinite load

  • Resolved Unknown

    (@unknownman888)


    1 year, 2 months ago

    When testing sometimes it gets stuck loading during checkout. Specifically when using using multistep checkout and proceeding to payment step. When this happens the only way I can get it to work is refreshing page and inputting info again then it loads correctly. Is this a known issue or anything that might be causing this to happen. Seems to be only a issue on mobile.

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  • Hi @unknownman888,

    This kind of error happens on your server-side we are unable to evaluate it.

    You’ll need to check your?PHP error.log or debug.log?file on your hosting environment for any error message related to Fluid Checkout or any other plugin that might be affecting your checkout.

    The location for the PHP error.log or debug.log file depends on your hosting environment configuration and unfortunately, we are unable to send you instructions to locate it. You might need to contact your hosting company to help you locate the correct file.

    Best,
    Alan.

Viewing 1 replies (of 1 total)
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