Inexistent support

  • I have been sending emails through their support web and I have an issue still open since 7 MONTHS AGO! with no solution yet. #2473660 and #3065686
    I sent a lot of emails but apparently they go to a black hole (and it is mentioned already on their term “they don′t make responsible themselves for the emails that you send through their website asking for support)
    What???
    Is like if I wrote advice in my website saying to my customers to send me their questions for support through my website, but I am not responsible for answering back.
    (???).
    So the program is good till you have a problem or a question, if you try to contact them this will go to a black hole.

    • This topic was modified 4 years, 8 months ago by ciberyak.
    • This topic was modified 4 years, 8 months ago by ciberyak.
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  • Plugin Author cusrev

    (@ivole)

    Thanks for the review.

    1. Can you please clarify where exactly you sent your support requests (which email address or URL)? #2473660 and #3065686 are not ticket numbers from our helpdesk system. Also, we never had a ticket open for 7 months. The average ticket resolution time in our helpdesk is 1 day and 17 hours.

    2. We never had a statement anywhere on our website that we are not responsible to answer emails asking for support. Can you please let me know where did you see it?

Viewing 1 replies (of 1 total)
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