Inefficient Support , Waste of Money and Time

  • I encountered an issue with the plugin and reached out to the support team , but only they provide me with limited support , not even with exact solution by the team. The plugin was causing conflicts with another plugin, resulting in errors on my website. I provided detailed information about the issue, including screenshots and error logs, to facilitate a swift resolution.

    The lack of support , over 2 days has significantly impacted my business, as the issue has prevented.As a paying customer, all expect a certain level of support and responsiveness within 1 day, especially when encountering critical issues that affect my website’s functionality.

    It’s frustrating when not receiving support as we expect from your plugin, especially when asking us to upgrade to a paid plan, I didn’t get efficient support from both free and pro.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Smackcoders Support

    (@smacksupport)

    Hello @muhmad91 ,

    We sincerely apologize for any inconvenience caused. We take all customer concerns seriously and aim to provide prompt and effective support.

    Unfortunately, we couldn’t find any support ticket or previous messages matching the details of your reported issue. To resolve this quickly, could you please share any screenshots, error logs, or a screen recording that illustrates the conflict with the other plugin? This will help our team understand the issue better and work towards a resolution.

    If you’re a Pro customer, kindly email us at [email protected] with your order ID. Our team is committed to following up swiftly to ensure you receive the assistance you need. We look forward to resolving this for you.

    Thread Starter muhmad91

    (@muhmad91)

    Repeating with same message, your refund policies are scam more and still the refund ticket is open for more than a month. No response for refund but involving here to work again.

    We don’t want to spend here

    Plugin Contributor Smackcoders Support

    (@smacksupport)

    @muhmad91

    We understood. However, as per www.remarpro.com guidelines, this forum is exclusively for the support of our free plugin. It appears your query is related to the PRO version of our product.

    To assist you promptly, could you please contact our dedicated PRO support team directly via email or through our official website? If you’ve already raised a ticket, kindly share the ticket ID so we can prioritize and resolve the matter as soon as possible.

    Your satisfaction is important to us, and we’re committed to addressing your concerns promptly. We appreciate your patience and understanding.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this review.

Tags