Increased in failed orders
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Hi team,
We’re currently experiencing an increase in failed orders on our site when people use the WooCommerce PayPal Payments plugin.
We checked the logs, and the fail orders are being captured in the system but, for some reason, aren’t processing.
We’ve had some clients reach back to us to let us know that they’re seeing this error: [UNPROCESSABLE_ENTITY] The requested action could not be performed, semantically incorrect, or failed business validation. https://developer.paypal.com/docs/api/orders/v2/#error-MERCHANT_NOT_ENABLED_FOR_REFERENCE_TRANSACTION”
I checked the error, and it looks like we’re missing a Reference Transaction. We’ve reached out to PayPal they said that we didn’t need the Reference Transactions enabled on our account. I also reviewed the failed payments, and most clients don’t have a subscription set up when they get this error.
Do you mind looking at our site, https://www.patternsforpirates.com/, to see what could be causing this issue?
Best,
Chynna
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