Increased failed transactions

Hey there!

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Are you seeing any specific messages in terms of why the payments failed?

Thank you here is the System Report:

### WordPress Environment ###

WordPress address (URL): https://secure.menotypes.com
Site address (URL): https://secure.menotypes.com
WC Version: 4.1.1
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.1.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.43 (cPanel) OpenSSL/1.1.1g mod_bwlimited/1.4
PHP Version: 7.2.31
PHP Post Max Size: 200 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.45-MariaDB
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.1.1
WC Database Prefix: wpmn_
Total Database Size: 33.68MB
Database Data Size: 25.88MB
Database Index Size: 7.80MB
wpmn_woocommerce_sessions: Data: 0.65MB + Index: 0.02MB + Engine MyISAM
wpmn_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_order_items: Data: 0.23MB + Index: 0.13MB + Engine MyISAM
wpmn_woocommerce_order_itemmeta: Data: 1.26MB + Index: 0.94MB + Engine MyISAM
wpmn_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_actionscheduler_actions: Data: 0.96MB + Index: 0.41MB + Engine MyISAM
wpmn_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_actionscheduler_logs: Data: 0.65MB + Index: 0.47MB + Engine MyISAM
wpmn_bwf_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_bwf_action_claim: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_bwf_contact: Data: 0.11MB + Index: 0.17MB + Engine MyISAM
wpmn_bwf_contact_meta: Data: 0.42MB + Index: 0.19MB + Engine MyISAM
wpmn_bwf_wc_customers: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wpmn_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_comments: Data: 3.60MB + Index: 0.97MB + Engine MyISAM
wpmn_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_options: Data: 5.95MB + Index: 0.08MB + Engine MyISAM
wpmn_postmeta: Data: 5.03MB + Index: 3.22MB + Engine MyISAM
wpmn_posts: Data: 5.69MB + Index: 0.24MB + Engine MyISAM
wpmn_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpmn_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_wcsc_error_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmn_wcsc_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmn_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wc_customer_lookup: Data: 0.10MB + Index: 0.09MB + Engine MyISAM
wpmn_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wc_order_product_lookup: Data: 0.17MB + Index: 0.16MB + Engine MyISAM
wpmn_wc_order_stats: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wpmn_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpmn_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wc_zapier_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmn_wfco_report_views: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpmn_wfocu_event: Data: 0.22MB + Index: 0.17MB + Engine MyISAM
wpmn_wfocu_event_meta: Data: 0.50MB + Index: 0.18MB + Engine MyISAM
wpmn_wfocu_session: Data: 0.07MB + Index: 0.09MB + Engine MyISAM

### Post Type Counts ###

attachment: 64
fusion_element: 10
page: 49
post: 3
product: 30
pys_event: 1
revision: 296
shop_coupon: 1
shop_order: 1556
shop_order_refund: 43
wc_zapier_feed: 4
wfocu_funnel: 22
wfocu_offer: 43

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

Fusion Builder: by ThemeFusion – 2.2.1
Fusion Core: by ThemeFusion – 4.2.1
Klaviyo: by Klaviyo
Inc. – 2.2.1 – Installed version not tested with active version of WooCommerce 4.1.1

PixelYourSite Pinterest: by PixelYourSite – 2.0.13
PixelYourSite: by PixelYourSite – 7.1.8
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3.3

Widget Logic: by WPChef – 5.10.4
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.2 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Stripe Gateway: by WooCommerce – 4.4.0 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce Zapier: by OM4 – 2.0.4 – Installed version not tested with active version of WooCommerce 4.1.1
WooCommerce: by Automattic – 4.1.1
UpStroke: WooCommerce One Click Upsells: by buildwoofunnels – 2.1.7 – Installed version not tested with active version of WooCommerce 4.1.1
remarketable: by Night Shift Apps – 5.2
WP Rollback: by Impress.org – 1.7.0

### Inactive Plugins (2) ###

Duplicate Page: by mndpsingh287 – 4.2
String Locator: by Clorith – 2.4.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 6.2.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada-Child-Theme/woocommerce/cart/cart.php
Avada-Child-Theme/woocommerce/checkout/form-pay.php
Avada-Child-Theme/woocommerce/checkout/payment-method.php
Avada-Child-Theme/woocommerce/checkout/review-order.php
Avada-Child-Theme/woocommerce/checkout/thankyou.php
Avada-Child-Theme/woocommerce/loop/loop-start.php
Avada-Child-Theme/woocommerce/single-product/add-to-cart/variable.php
Avada-Child-Theme/woocommerce/single-product/short-description.php
Avada-Child-Theme/woocommerce/single-product/tabs/additional-information.php
Avada-Child-Theme/woocommerce/single-product/tabs/description.php

### Action Scheduler ###

Complete: 3,646
Oldest: 2020-05-02 18:48:46 +0000
Newest: 2020-06-02 16:51:20 +0000

Failed: 1
Oldest: 2020-05-22 09:35:50 +0000
Newest: 2020-05-22 09:35:50 +0000

Pending: 2
Oldest: 2020-06-03 00:43:33 +0000
Newest: 2020-06-03 12:14:59 +0000

### WooCommerce Zapier ###

Database Version: ? 12
Detailed Logging Enabled: No
Legacy Mode Disabled: ? No
SSL: ? Yes
REST API Authentication Key(s): ? 0
Task History Record Count: ? 0
Legacy Cron Tasks: ? 0
Active Legacy Feeds: ? 4 active Legacy Feed(s) need to be migrated before April 30
2021. Migrate Your Zaps Now

Legacy Feed #1: MST - WooCommerce > Aweber
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/234661/o9iwimm/
Legacy Feed #2: WooCommerce > Google Sheets
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/234661/o98uxjo/
Legacy Feed #3: RST - WooCommerce > Aweber
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/234661/o90495m/
Legacy Feed #4: WL - WooCommerce > Aweber
- Trigger: New Order
- Webhook URL: https://hooks.zapier.com/hooks/catch/234661/o9pf555/

On the order notes some just say “Order status changed from Pending payment to Failed.”
some are “The card was declined.”

Some transactions are still pushing through both paypal and stripe but in the past 24 hours we have almost 20 failed transactions we have around 2-4 failed transactions before.

Thank you for that!

Can you enable “Log debug messages” as shown in our documentation? Once another payment has failed, can you check the logs to see if there are any errors?

It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.