• Resolved BelleO

    (@belleo)


    Hi,

    I am a clean talk paid member and I’ve been loving the plugin until recently. I’ve noticed an increase in spam comments and registration. Can you please look into this. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support SergeM

    (@serge00)

    Hello, Belle.

    Thank you for your request.

    If you noticed that the number of spam attacks had increased, there are a few reasons for this:

      With the indexing of your website by the search systems, appearance of external links and better search results position, your website attracts more and more spambots.
      Non-transparent protection systems that don’t have spam attacks statistics, like CAPTCHA or question/answer, don’t let you see the whole picture or the picture is incomplete.
      Counting methods for spam attacks and spambots are different for different systems, which explains the diversity. We seek to provide detailed statistics.

    You can always see all blocked and approved records in your Anti-Spam Log here: https://cleantalk.org/my/show_requests?int=week

    Please, inform us if you have false positives or false negatives anytime.

    Best regards.

    Hello @belleo,

    It could be a lot of different things, such us compatibility/filter issues. Could you please send us the link to your website so we can make some tests and find the reason why it’s happening?

    If you don’t want to make it public, you can send us on [email protected], or via our ticket system:
    https://cleantalk.org/my/support/open

    Best regards.

Viewing 2 replies - 1 through 2 (of 2 total)
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