Incorrect Tracking information

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author apasionados

    (@apasionados)

    Hi McLarenDan,

    Our developers will have a look into this next week because this week we’re closed for holidays.

    Best regards.

    Thread Starter McLarenDan

    (@mclarendan)

    Ta muchly!

    Plugin Author apasionados

    (@apasionados)

    Hi there,`

    Today we had a deeper look into this.

    The plugin gets the information from two server variables: $_SERVER['HTTP_REFERER'] and $_SERVER['REQUEST_URI'].

    The issues you are having are related to this and how the internet browsers deal with them (including the DO NOT TRACK functionalities of some browsers).

    The original information is lost because of the ‘HTTP_REFERER’ variable. Here is more info: ‘HTTP_REFERER’:

    ‘HTTP_REFERER’ The address of the page (if any) which referred the user agent to the current page. This is set by the user agent. Not all user agents will set this, and some provide the ability to modify HTTP_REFERER as a feature. In short, it cannot really be trusted.

    Answers to your questions:

    • What is causing the plugin to lose the original information?: The original information is lost because of how these server variables work. We really can’t do anything about this.
    • Why does it not recognise you visiting a page, hitting backspace to return to the other page (it doesnt log the page unless you interact with it): This also has to do with these server variables. There is no other way to log this that we know and that doesn’t have these problems.

    So unfortunately there is no solution to your issue. On the other hand there we receive several hundreds of contact form with this information everyday and there is a high porcentage of emails with correct information.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Incorrect Tracking information’ is closed to new replies.