Incorrect Total Amount Calculation During Order Status Update

  • Resolved Erik

    (@erikkuechler)


    8 months, 1 week ago

    Hello WooCommerce Community,

    I am encountering an issue with the total amount calculation when updating the order status from “Processing” to “Completed”. I have noticed that the tax amount is not being correctly accounted for in the total amount displayed.

    Here is the scenario:

    During the “Processing” stage:
    Subtotal of Items: €235.29
    Fees: €70.00
    Tax (19% DE): €44.71
    Order Total: €350.00

    After changing the status to “Completed”:
    Subtotal of Items: €235.29
    Fees: €70.00
    Order Total: €305.29
    Paid: €305.29

    As you can see, the tax amount of €44.71 is not being included in the order total after changing the status to “Completed”, resulting in an incorrect total amount of €305.29 instead of the expected €350.00.

    I have ensured that all plugins and WooCommerce itself are up to date, and the tax settings are correctly configured. Despite this, the issue persists.

    Could you please assist me in resolving this issue? Any insights or guidance would be greatly appreciated.

    Thank you in advance for your help.

    Best regards,
    Erik Küchle

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hello @erikkuechler,

    I appreciate the detailed explanation on the issue you are facing.

    It is unusual that the tax amount is not being included in the order total. I understand you’ve already ensured that all plugins and WooCommerce are up-to-date, and the tax settings are correctly configured, however, I would still love to take a closer look at your tax settings.

    Could you please share screenshots of the tax rates under the ‘Standard rates’ tab, and the rest of the tabs there? You can use a screenshot sharing software like https://snipboard.io/ then paste the direct link here.

    anastas10s

    (@anastas10s)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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