Incorrect Ticket Description

  • Resolved D9Dan

    (@d9dan)


    3 years, 9 months ago

    Hi,
    We’ve noticed a strange issue where the item description in PayPal is different to the ticket that has been purchased. We have an event with 4 available ticket types, each ticket has a unique name.

    If you try and buy a ticket you are redirected to PayPal and the vast majority of the time the item description in PayPal doesn’t match the ticket that has been purchased, eg:

    https://ibb.co/7ynDDWJ

    https://ibb.co/L1TyCgX

    I’m using Version 5.1.4 of the events ticket plugin and Version 5.6.0 of the events calendar plugin.

    I have tested this on multiple different events and the issue is present on all.

    Any ideas?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    Thanks for reaching out, and my apologies for the delayed response.

    We’ve had a few plugin updates since you reported this issue. Can you please install them and check if you still have the same issue.

    Best regards,

    Marho

    Plugin Support masoodak

    (@masoodak)

    Hi there,

    This thread has been pretty quiet for a while, so we’re going to go ahead and close it. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Have a great day.

    Kind regards,
    Masood

Viewing 2 replies - 1 through 2 (of 2 total)
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